Every time I try to upload an image, SL crashes. Can this be fixed?

[Kitty Kozlov]

I have a macbook pro OSX 10.6.8 and use Pheonix viewer.  Every time I try to upload an image from iphoto, SL crashes.  Is there a fix or am i doomed?

[NaiadNightfire]

Thats a weird one, I think you might wanna send a JIRA to LL for that.

Only thing I can think of is a complete uninstall/re-install of the viewer, see if that helps.

[Peggy Paperdoll]

I'm not sure if it would crash the viewer (I would think not though) but you can only upload textures/images with the image format of JPEG (JPG), PNG, TGA, and BMP.  The SL software converts the format to JPEG2000 but the uploaded format must be one of the four I listed to work.  Convert image to one of the accepted formats and see if it works.  JPG is a lossy format which reduces the quality so I would avoid that format, myself.

[NaiadNightfire]

I usually use .png as it has layer support and waaay less lossy than .jpg

[Peggy Paperdoll]

All the valid image formats for upload to SL are lossless except JPG. The final image format uploaded to SL is a single layer. TGA and PNG support transparency while BMP and JPG do not. PNG supports what is called simple alpha channel which makes it a little easier for people to include that alpha channel if they know they want or need it for their texture.......but it also makes it very much easier to include the alpha channel mistakenly. TGA is probably the best format to use for overall quality.......but it does require some level of understanding exactly what an alpha channel is and not all image editing programs support the format. PNG is good but be aware that your texture/image may contain an alpha channel when you don't want it.........it's a major casuse for the increase in alpha sorting problems in SL.