I bought an item (not inworld) that was never delivered.

[Ullage]

I bought an item online.  It was not delivered.  My account shows the charge.  I went to the store but it is no longer there (the property is for sale).  How long should I wait?  It has only been one day.  Should I submit a support ticket?

[Storm Clarence]

If you bought the item on MP and you have verified delivery did not occur on your marketplace dashboard - then send a notecard to the vendor or seller explaining what happened.  It should resolve itself.  Submitting a ticket would not help as LL will not get involved in these types of disputes.  Anyway, send a polite notecard and you should receive your item.  

[Aaliyah Fang]

It's actually happend to me before also, I waited days for my stuff to be delivered but eventually I got tired and ended up asking for a re-delivery.

Hope that helped

[Tara Chester]

With failed deliveries it's always best to contact the merchant (creator). Just in case, send both notecard and IM with purchase data. My customers usualy contact me right away, there's realy no need to wait the whole day. If nobody responds, first check you account transactions, maybe the system had refunded you automaticaly. If not, then try with support ticket.

The location of the store may be just the place where they keep the Magic box (or backup Magic box), or they moved, or they are dead