i can't age verify my account, why?i keep getting a message sayingmy infomation is invaild.

[xcaseyxo2]



[Knowl Paine]

I think that message might mean your Data cannot be matched to national databases.

You may have to use snail mail and send the forms to LL by mail.

Double check that the information you are entering is accurate and that it matches the information you originally provided to SL when you joined.

Other Residents here may have an immediate solution, be patient for additional replies.

 

[Anya Yalin]

Please be aware that if you're trying to access adult regions, you can accomplish the same goal by getting payment info on file.

Payment info on file -> account verified -> access to adult regions in the so-called "Zindra" continent

Age verification -> age verified -> access to adult regions + access to land that has been restricted to age verified only individuals (a land option available on any parcel regardless of whether it's PG, Mature or Adult)

 

If you still want to become age verified and the automated process fails, I'm not sure there's much you can do. The automated system checks against public records. If there are none for your country, you can't get verified. It also appears that manual verification is only available to premium members. You can find info on age verification here.

[LoveAngeL Lyre]

Hello xcaseyxo and welcome to SL Forums.

If your efforts for Age Verification failed, means that LL's age verification systems provider can't cross-checked against pre-existing databases of public record to verify that you are of legal age.

If you are a Premium Member you can use the Live Chat right now. If you aren't a Premium member you can't verify your age manually (submitting a ticket and attaching an electronic - scanned copy of a Government issued identification that has your name and date of birth clearly displayed) insomuch according LL, you can use it "if you are a "premium or Concierge customer and you experience difficulty verifying your identity on the Second Life website".

On the other side, you can have access in adult regions if you become "Account Verified", having "Payment Info on File" (Credit Card or verified Paypal account with Marketplace or Second Life). This way you will have access in most of adult regions (you haven't access if he estate owner restricts access to residens who are verified with Age Verification).

If that is impossible you can try to contact LL. If you live in US you can call: Phone:   (415) 243-9000 -no toll free or Fax: (415) 243-9045 There are also toll-free numbers but they are only for billing issues. If you wish you can find them  Here.

The last you can do although it is not suggested and i can't guarantee that you will get a reply is to send a mail to support@secondlife.com 

We have another one last occasion. If you joined SL being under 18 and you turned 18 recently, the system can't recognized you as an adult. In the occasion only you must to submit a ticket. https://support.secondlife.com/create-case/ (Account issue category).