Premium Account Weekly Lindens

[DelinaMarly]

Hello everyone, I signed up for the premium account 11 days ago and I still haven't received the weekly lindens for the first week, how should I proceed? Is this delay normal? Ty!

[Lindal Kidd]

The delay should not exceed 7 calendar days (if you signed up on a Tuesday, your first stipend payment should be the next Tuesday). The Thanksgiving holiday may have slowed things down a bit. If you don't get your stipend tomorrow (Tuesday, Nov 29) then either call Billing at 800-294-1067 during US West Coast working hours, or file a Support Case.

(And, have you checked your Account page to see that you really are shown as Premium? Maybe the payment didn't go through.)

[DelinaMarly]

6 minutes ago, Lindal Kidd said:

The delay should not exceed 7 calendar days (if you signed up on a Tuesday, your first stipend payment should be the next Tuesday). The Thanksgiving holiday may have slowed things down a bit. If you don't get your stipend tomorrow (Tuesday, Nov 29) then either call Billing at 800-294-1067 during US West Coast working hours, or file a Support Case.

(And, have you checked your Account page to see that you really are shown as Premium? Maybe the payment didn't go through.)

Thank you!