Regarding Tilia process credit

[mayrain2014]

How long does it take to verify the ID I submitted? In the Billing section I see the message "We have all the information we require to process credit...thank you" with a white tick mark. But it has been over 5 days and the process credit request is still in progress. 🤔 Need some enlightenment here. 

[LittleMe Jewell]

8 minutes ago, mayrain2014 said:

How long does it take to verify the ID I submitted? In the Billing section I see the message "We have all the information we require to process credit...thank you" with a white tick mark. But it has been over 5 days and the process credit request is still in progress. 🤔 Need some enlightenment here. 

The Knowledgebase says 2-5 BUSINESS DAYS - so the weekend days do not count.

You can call Billing if it doesn't show up after that much time:

  Billing support phone numbers
    Toll-Free (US/Canada): 800.294.1067
    Long-Distance: 703.286.6277  
Our Billing team is available from 9am to 6pm EST(6am to 3pm PST), Monday through Friday.