Has anyone ever failed to load the Firestorm or SL Viewer icon?

[FinchButler]

When I try to launch either the Second Life or the Firestorm viewer it says detecting hardware, initializing, but then the screen does not load and the icon disappears and reverts back to my desktop. I have done a clean install several times. I have reset my computer. I have had tech support working remotely. I tried installing a previous version in order to upgrade, all to no avail. The previous version says  that it is expired and then I cannot get the newest to load and launch.  It was running fine on Wednesday, Nov 11, but would not work at all for the last two days. I've never had this happen and everything else on my computer seems to be running smoothly. The computer tech support could not offer a resolution or a reason either.  I cannot get any help from Firestorm support because evidently I have to be in world to  do. 

[Kyrie Deka]

A search of the forums for "Firestorm viewer" usually finds similar reports, if they exist.

Check this discussion out, and if this describes what you are experiencing there are some fixes/workaround discussed. Early on, viewers made it to a solid black background, then eventually did exactly what you mention.  Start at the beginning, and work forward from there to the Jira if it sounds similar.

Wishing you well!

 

[FinchButler]

2 hours ago, Kyrie Deka said:

A search of the forums for "Firestorm viewer" usually finds similar reports, if they exist.

Check this discussion out, and if this describes what you are experiencing there are some fixes/workaround discussed. Early on, viewers made it to a solid black background, then eventually did exactly what you mention.  Start at the beginning, and work forward from there to the Jira if it sounds similar.

Wishing you well!

 

I am having a little trouble reading that small print...