I age verified, but cannot go to mature locations?

[Katara Spyker]

Sorry for the re-post, but the other thread/question messed up and I also wasn't able to reply/answer to it [Lotta problems today D: ]

 

Anyways, in the prefrences tab I am not able to modify the ratings at all. It's just G and I cannot change it. I'm age verified, trying to get to the Grand Canyon (mature) and I can not access it! I think a lot residents that were previously teen-grid are having problems with this? Is it a merge problem? Should I sumbit a ticket? What can I do? :o

Thanks!

[Nyll Bergbahn]

Yes, assuming you are now 18 and no longer subject to to teen 13-17 age conditions restricting you to General, , you should submit a ticket. Age verification is not required for Mature only Adult so something has gone wrong.

The Grand Canyon is a lovely sim by the way. You'll enjoy it when you do get there.

[Griffin Ceawlin]

Apparently that is indeed an issue for people who have migrated from the TG, and yes, you need to submit a ticket. See Peewee's advice here.