Possible missing apps stopping full login

[Katsii Tennen]

I got a new Laptop..a Dell G3 15 and we had some problems with it. Their support techs reset it to factory and when it was reloading it reported problems reloading some apps. The next tech did not reset it when I told him of this, instead he updated WIN10. Ever since then, I get to region capabilities..and 3 attempts, load as a cloud and no Inventory in SL viewer, it reports 8,000 in FS viewer, but they don't appear. My groups are 0 and everyone is UUID numbers. This only happens on the Dell. Everything is normal on my old Laptop that runs Win 8.1 and has all it's applications. I don't know if this matters, but the MS Visual C++ redistributables, both 64 and 86 2010 are among the list of missing apps. Also when I did a compatibility check it reported incmpatible program