Stuck logging into Viewer Oct 21st 2018

[NachoLibra]

For two days now I have become "stuck or frozen" when logging into SL. This happen with LL Viewer and Firestorm (in Firestorm, Phoenix and Text modes) using my account or an alt account. I have tried starting with initial scene at home or in last location. I have completely uninstalled Firestorm and cleared all of APPDATA before reinstalling Firestorm and LL viewers prior to retrying the login...all to no avail. My only recourse is using task manager to shut the viewer down.

It gets stuck usually just before it's starting to rez the initial scene although once or twice it has managed to make it to just briefly rez a few objects before becoming frozen.

The account logs in OK to the webpages.

I'm running out of ideas. Does anyone have a suggestion?

Thanks

Nacho

 

Edited October 21, 2018 by NachoLibra
typo

[Audrey Lanfier]

i dont have a idea, but have the same problem, i cant login since firestorm i try it in rplex and singularity, but when try to load all my inventory looks like stuck and dont login more :/

s my second time with this

[Whirly Fizzle]

From the login screen of the viewer, go to Help -> About Second Life (or other viewer name if using a TPV).
Click the "Copy to clipboard" button & paste all your system information here.

[NachoLibra]

Still stuck no matter which account or viewer I use ....This is the info from SL's Viewer after uninstalling viewers and cleaning down APPDATA for each viewer prior to installing only SL viewer this time.

 

Second Life Release 5.1.9.519298 (64bit)
Release Notes

CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (2999.99 MHz)
Memory: 8088 MB
OS Version: Microsoft Windows 10 64-bit (Build 17134)
Graphics Card Vendor: Intel
Graphics Card: Intel(R) HD Graphics 630

Windows Graphics Driver Version: 24.20.100.6344
OpenGL Version: 4.2.0 - Build 24.20.100.6344

Window size: 1920x1017
Font Size Adjustment: 96pt
UI Scaling: 1
Draw distance: 128m
Bandwidth: 3000kbit/s
LOD factor: 1.125
Render quality: 3
Advanced Lighting Model: Enabled
Texture memory: 512MB
VFS (cache) creation time: October 24 2018 07:36:18

J2C Decoder Version: KDU v7.10.4
Audio Driver Version: FMOD Ex 4.44.64
Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146
LibVLC Version: 2.2.8
Voice Server Version: Not Connected
October 28 2018 15:55:09

[NachoLibra]

Looked through my Windows update history. There doesn't appear to be any Windows update on the date that the problems started.

[NachoLibra]

Also raised a case with LL Support as copied here: (Strangely there is no date showing when the case was raised but it must've been around the 22/23rd Oct.

#1262977

For two days now I have become "stuck or frozen" when logging into SL. This happen with LL Viewer and Firestorm (in Firestorm, Phoenix and Text modes) using my account or an alt account. I have tried starting with initial scene at home or in last location. I have completely uninstalled Firestorm and cleared all of APPDATA before reinstalling Firestorm and LL viewers prior to retrying the login...all to no avail. My only recourse is using task manager to shut the viewer down.

It gets stuck usually just before it's starting to rez the initial scene although once or twice it has managed to make it to just briefly rez a few objects before becoming frozen.

The account logs in OK to the webpages.The problem has only arisen over the past 2-3 days.

I'm running out of ideas. Does anyone have a suggestion?

Thanks

Nacho

 

I have just uninstalled Firestorm and LL SL Viewer, cleared down APPDATA for the current windows user for both Firestorm AND Second Life Viewer.  I cleared the registry for both programs as part of the uninstall.

 

I have ONLY installed Second Life Viewer and tried to login. It went as far as starting the rez at my home location before freezing. At this point the viewer locks solid with NO error messages. The connection to the audio music channel for the package appears to be made because I can hear the music streaming but there is no other viewer functionality accessible at this point. The viewer needs to be shut down with task manager.

I'm showing here the available logs PRIOR to terminating the task when the viewer is "stuck". If you're particularly interested in the contents of any file please let me know.

 

 Directory of C:\Users\User\AppData\Roaming\SecondLife\logs

24/10/2018  16:38    <DIR>          .
24/10/2018  16:38    <DIR>          ..
24/10/2018  16:40               746 cef_log.txt
24/10/2018  16:38                 0 crashreport.log
24/10/2018  16:38             1,047 crashreport.log.old
24/10/2018  16:38                63 crash_master.lock
24/10/2018  16:38               255 crash_table.lock
24/10/2018  16:38    <DIR>          dump-d2a41d0b-ed6d-663d-bf03-0bf5aa7d7166
24/10/2018  16:38                 0 SecondLife.exec_marker
24/10/2018  16:38                 0 SecondLife.log
24/10/2018  16:37            59,430 SecondLife.old
24/10/2018  16:38                32 SecondLife.start_marker
24/10/2018  16:39            11,865 SL_Launcher.log
              10 File(s)         73,438 bytes
               3 Dir(s)  52,984,033,280 bytes free

 

And LL said

 

Acan Linden

said

4 days ago (i.e on the 25th Oct)

Hello Nacholibra Resident,

 

Thank you for contacting Second Life Support. In order to give your case the best attention possible, we have escalated it to a specialist to handle your issue.

 

Please be patient while the specialist reviews this matter. Creating new cases will not speed up the response, and may cause miscommunications that ultimately cause the resolution of your case to take longer. As long as this case is open, the specialist will be using it to communicate with you about your issue.

 

Best Regards,

 

Acan Linden

Second Life Support

Linden Lab

The status on the ticket is now shown as below which isn't how I would describe it

Status

This ticket has been Resolved

 

 

Edited October 29, 2018 by NachoLibra

[NachoLibra]

OK... I think I'm beginning to have a suspect in all this.

I previously stated that the issue affected an alt too. I tried it again and it does BUT just for the hell of it I create a new alt "NLAlt1 Resident". Guess what it all logs on OK with the viewer that I'm having problems with. SL appears to work fine.

So I went back to the other alt and tried again...It didn't work confirming the original test.

So I tried a different existing alt... Damned if that doesn't log in OK.

What's the difference between all these alts? Well the ones that won't login in all have system avatars and clothes. The ones that login in OK are mesh avatars and clothes (apart from the heads).

So why does the normally mesh Nacholibra avatar have a logon issue?

BECAUSE... Just before (immediately before) the issue began to manifest itself I swapped outfits on Nacholibra to an old system body and clothes. I logged out and next day the Nacholibra account can't sign in whereas prior to this I could.

What it doesn't explain is why all these other people had the same problem at the same time. Unless it's an issue waiting to appear as a result of an earlier update to SL or Windows. How many of the other affected users can create a new alt and login?

 

[Clairese]

I downloaded the update on my iMac mojave and updated the firestorm viewer and it won't load.  Takes forever and stays stuck. I get so frustrated and never had this problem until I did the update on the iMac and now the firestorm.  Anyone know what could be the issue??

[NachoLibra]

It might be related to the issue I'm having but I'd be surprised as I use Windows. Try creating a NEW alt account and attempt to login with that. The login never fails for me with the new account and I'd be interested to know if the same applies to you.

[NachoLibra]

OK... I seem to have an understanding of why this is happening now. It appears to be a combination of the avatar's outfit type and the display driver for the HD630 Display Adapter.

All my mesh avatars alts would login fine with the new display driver... So I rolled back the driver for the HD630 display adapter to the previous version in Device Manager. I logged in with my problematic account and the login was successful.

I then went back to my slink avatar and clothes held in another outfit and logged off SL.

I rolled forward the HD630 Display Adapter driver again to the latest version and logged back onto SL using the problem account.

It all works now and I'm not going back to my non Slink existence :)

 

[Clairese]

Still cannot log into Firestorm viewer. I have deleted it and downloaded it around 10 times and it still will not load on my iMac. If anyone else is having this issue since I updated to the Mojave, please let me know what it possibly could be. Thanks

[Clairese]

I did create a new avatar and it has nothing to do with that. It just won’t load and just stops.