NachoLibra

I had the same problem as Ariella but I'm OK now....See https://community.secondlife.com/forums/topic/429050-stuck-logging-into-viewer-oct-21st-2018/

OK... I seem to have an understanding of why this is happening now. It appears to be a combination of the avatar's outfit type and the display driver for the HD630 Display Adapter. All my mesh avatars alts would login fine with the new display driver... So I rolled back the driver for the HD630 display adapter to the previous version in Device Manager. I logged in with my problematic account and the login was successful. I then went back to my slink avatar and clothes held in another outfit and logged off SL. I rolled forward the HD630 Display Adapter driver again to the latest version and logged back onto SL using the problem account. It all works now and I'm not going back to my non Slink existence :)

It might be related to the issue I'm having but I'd be surprised as I use Windows. Try creating a NEW alt account and attempt to login with that. The login never fails for me with the new account and I'd be interested to know if the same applies to you.

Try logging in with a brand new alt... Worked for me and I'd be interested to know if it works for you. My current theory is this is all to do with your avatar type and clothes. See https://community.secondlife.com/forums/topic/429050-stuck-logging-into-viewer-oct-21st-2018/

OK... I think I'm beginning to have a suspect in all this. I previously stated that the issue affected an alt too. I tried it again and it does BUT just for the hell of it I create a new alt "NLAlt1 Resident". Guess what it all logs on OK with the viewer that I'm having problems with. SL appears to work fine. So I went back to the other alt and tried again...It didn't work confirming the original test. So I tried a different existing alt... Damned if that doesn't log in OK. What's the difference between all these alts? Well the ones that won't login in all have system avatars and clothes. The ones that login in OK are mesh avatars and clothes (apart from the heads). So why does the normally mesh Nacholibra avatar have a logon issue? BECAUSE... Just before (immediately before) the issue began to manifest itself I swapped outfits on Nacholibra to an old system body and clothes. I logged out and next day the Nacholibra account can't sign in whereas prior to this I could. What it doesn't explain is why all these other people had the same problem at the same time. Unless it's an issue waiting to appear as a result of an earlier update to SL or Windows. How many of the other affected users can create a new alt and login?

Also raised a case with LL Support as copied here: (Strangely there is no date showing when the case was raised but it must've been around the 22/23rd Oct. #1262977 For two days now I have become "stuck or frozen" when logging into SL. This happen with LL Viewer and Firestorm (in Firestorm, Phoenix and Text modes) using my account or an alt account. I have tried starting with initial scene at home or in last location. I have completely uninstalled Firestorm and cleared all of APPDATA before reinstalling Firestorm and LL viewers prior to retrying the login...all to no avail. My only recourse is using task manager to shut the viewer down. It gets stuck usually just before it's starting to rez the initial scene although once or twice it has managed to make it to just briefly rez a few objects before becoming frozen. The account logs in OK to the webpages.The problem has only arisen over the past 2-3 days. I'm running out of ideas. Does anyone have a suggestion? Thanks Nacho I have just uninstalled Firestorm and LL SL Viewer, cleared down APPDATA for the current windows user for both Firestorm AND Second Life Viewer. I cleared the registry for both programs as part of the uninstall. I have ONLY installed Second Life Viewer and tried to login. It went as far as starting the rez at my home location before freezing. At this point the viewer locks solid with NO error messages. The connection to the audio music channel for the package appears to be made because I can hear the music streaming but there is no other viewer functionality accessible at this point. The viewer needs to be shut down with task manager. I'm showing here the available logs PRIOR to terminating the task when the viewer is "stuck". If you're particularly interested in the contents of any file please let me know. Directory of C:\Users\User\AppData\Roaming\SecondLife\logs 24/10/2018 16:38 <DIR> . 24/10/2018 16:38 <DIR> .. 24/10/2018 16:40 746 cef_log.txt 24/10/2018 16:38 0 crashreport.log 24/10/2018 16:38 1,047 crashreport.log.old 24/10/2018 16:38 63 crash_master.lock 24/10/2018 16:38 255 crash_table.lock 24/10/2018 16:38 <DIR> dump-d2a41d0b-ed6d-663d-bf03-0bf5aa7d7166 24/10/2018 16:38 0 SecondLife.exec_marker 24/10/2018 16:38 0 SecondLife.log 24/10/2018 16:37 59,430 SecondLife.old 24/10/2018 16:38 32 SecondLife.start_marker 24/10/2018 16:39 11,865 SL_Launcher.log 10 File(s) 73,438 bytes 3 Dir(s) 52,984,033,280 bytes free And LL said Acan Linden said 4 days ago (i.e on the 25th Oct) Hello Nacholibra Resident, Thank you for contacting Second Life Support. In order to give your case the best attention possible, we have escalated it to a specialist to handle your issue. Please be patient while the specialist reviews this matter. Creating new cases will not speed up the response, and may cause miscommunications that ultimately cause the resolution of your case to take longer. As long as this case is open, the specialist will be using it to communicate with you about your issue. Best Regards, Acan Linden Second Life Support Linden Lab The status on the ticket is now shown as below which isn't how I would describe it Status This ticket has been Resolved

Looked through my Windows update history. There doesn't appear to be any Windows update on the date that the problems started.

Still stuck no matter which account or viewer I use ....This is the info from SL's Viewer after uninstalling viewers and cleaning down APPDATA for each viewer prior to installing only SL viewer this time. Second Life Release 5.1.9.519298 (64bit) Release Notes CPU: Intel(R) Core(TM) i5-7400 CPU @ 3.00GHz (2999.99 MHz) Memory: 8088 MB OS Version: Microsoft Windows 10 64-bit (Build 17134) Graphics Card Vendor: Intel Graphics Card: Intel(R) HD Graphics 630 Windows Graphics Driver Version: 24.20.100.6344 OpenGL Version: 4.2.0 - Build 24.20.100.6344 Window size: 1920x1017 Font Size Adjustment: 96pt UI Scaling: 1 Draw distance: 128m Bandwidth: 3000kbit/s LOD factor: 1.125 Render quality: 3 Advanced Lighting Model: Enabled Texture memory: 512MB VFS (cache) creation time: October 24 2018 07:36:18 J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Ex 4.44.64 Dullahan: 1.1.1080 / CEF: 3.3325.1750.gaabe4c4 / Chromium: 65.0.3325.146 LibVLC Version: 2.2.8 Voice Server Version: Not Connected October 28 2018 15:55:09

For two days now I have become "stuck or frozen" when logging into SL. This happen with LL Viewer and Firestorm (in Firestorm, Phoenix and Text modes) using my account or an alt account. I have tried starting with initial scene at home or in last location. I have completely uninstalled Firestorm and cleared all of APPDATA before reinstalling Firestorm and LL viewers prior to retrying the login...all to no avail. My only recourse is using task manager to shut the viewer down. It gets stuck usually just before it's starting to rez the initial scene although once or twice it has managed to make it to just briefly rez a few objects before becoming frozen. The account logs in OK to the webpages. I'm running out of ideas. Does anyone have a suggestion? Thanks Nacho