cant upload a image to my marketplace listing

[Zombiequeen4life]

hi guys really needing some help here i don't have the option to upload images to my market place listing. ive opened a support ticket, they said to try safe mode. ive done that with firefox, chrome aswell as internet explore, ive even testing my hubbys computer and even my cell phone ad the option is not there. so once i replied back to my ticket basically i would told to come here instead to ask for help. Today I even factory reset my computer losing all my files and such thinking maybe some how something somewhere is blocking... still nothing. anyone have any other tips i can try. including a screen shot to show what im talking about. now this is a screenshot from a active listing but oddly once i make it active when you choose to edit the listing you cant see any information ether, that part i dont mind but i do need to option to upload images. 

Edited December 18, 2017 by Zombiequeen4life

[Zombiequeen4life]

including screen shot from phone aswell doing the same. one on my home wifi, and one not on my home wifi. 

Edited December 18, 2017 by Zombiequeen4life