HELPPP PLZZZ

[Butterpecanxx]

SO AM IN 

L'Etre  N I JUST BOUGHT EYEBROWS N SUM MAKE UP FROM THIS STORE AND I CANT SEEM TO OPEN THEM.... HELP PLZ

 

INWORLD NAME IS BUTTERPECANXX

[Persephone Emerald]

If you post more information, you'll probably get better responses. Can you please clarify whether these items were bought for a standard body or a mesh head? How they are opened and worn will be different depending on whether they're made for a standard body or a mesh head. If you can post a link to the items on Marketplace, that will help too.

Possible issues:

1. If the items you purchased came in a box, try wearing it & clicking on it. If that doesn't work, try rezzing it on the ground, right clicking it, selecting "Open" & "Copy to Inventory". If either of these steps work, your items will appear in your inventory in a folder. From there you can select either Wear, Add, or Add to Outfit to wear these items.

2. If the items you purchased came in a HUD, Wear or Add whatever object you received. You will probably see something on your screen when you do. Click on that. Your items will either go into a folder in your inventory or directly onto a mesh body texture.

3. If you bought these items on Marketplace, it's possible that you didn't receive them. Try IMing the creator to ask if they can help you. If you didn't receive them, the creator can resend them to you. If you did receive them, but don't know how to open the package, the owner may be able to help you open the package and apply the items. Always be polite in any correspondence with SL creators. Being polite and appreciative will get much better results than being rude or crabby.

4. If you bought these items inworld, see if there is a support group, if the creator's profile lists contact people, or if the creator has a preferred method to contact them. Then IM and/or send a notecard to the creator or her customer support staff and ask them if they can help you.