always cloudy

[Leon Luv]

when i logg in my avatar is always cloudy on phoenix so when do i have to do

[Peewee Musytari]

Hi Leon,

Create a folder, name it something easy to find so you can always keep it in your inventory for future use, like Normal Me or whatever.
Put a copy of your usual basic components in there...Skin, shape, eyes, hair (including bald base) & a basic shirt and pair of pants.
Right click on the folder and select REPLACE

[Keli Kyrie]

I found this in Wiki for Phoenix Viewer:

NOTE: If you have RLV enabled, please disable it and relog before attempting anything which entails wearing or removing clothing or attachments.

• Change your active group.

• Rebake (Ctrl-Alt-R) - a few times.

• Go into Edit → Appearance (and try to edit anything and save the difference); exit Appearance. (If you cannot edit appearance, then continue with the steps below.)

• Replace your hair base with a different one, if it lets you. If that works, you can then replace it with your usual one.

• Check your bandwidth, as described above; you should also see whether resetting your modem and/or router clears the problem.

• If you use Norton Anti Virus - or any of the Norton suite of utilities, try disabling them, then relogging. Norton has been known to inhibit textures from loading.

• Make sure your inventory is fully loaded by manually clearing your cache. See here for instructions on how to do that.

• Make a new temporary folder, and put into it a copy of your shape, skin, hair base, eyes. Then right click on the folder name and Replace Outfit (not Wear, that will not work).

• Go to Advanced (Ctrl-Alt-D to activate) → Character → Character Tests → Test Male/Female
  (this will turn you into a ruthed/noobie avi, and you'll have to rewear all your normal skin, clothes and attachments)
  Rebake - and again - and again. If that works, replace your normal avatar in this order: Hair base, eyes, shape, skin, hair, shirt, pants, shoes, etc.

• If this too fails, you will need to try the Craig or Katie avatars. For this, please join one of the Phoenix in-world support groups and request it. The groups are listed here; or you may contact one of support team directly.

• Finally, if that too fails, download and install SL Viewer 2 (yes, that!). Log in on it, remove everything you can, wear the a hair base, eyes, skin, rebake. Logout, then log back in on Phoenix. If you're still having issues, toggle HTTP Get a few times, rebaking between each.