Credit card info

[Mily Sandalwood]

I wonder if someone can help me please.

 

I have yesterday and today attempted to upload  Linden to my  SL account and I keep being told that this is not possible.  I have tried  using viewer 2 and again it didnt go through on there.  

 

In the past when this has happened it has helped to reenter my credit card details  so I went and deleted them to reenter them but I simply can not find anywhere I can  enter the card. I spoke with a friend whom is in the Usa (I am in the UK) and she says what I see

 

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is not what i smeant to be in Billing info. She was quite adament that what I was seeing is membership plan. when I click on membership plan I however get "  change membership plan and you can choose a different membership plan at any time.  To me that would suggest I am  definetly in the right place there.

 

my friend said when I click billing I should get this

 

 Credit Card  
 
 PayPalYou need a Verified PayPal account to use this option.

            
The PayPal monthly default limit for automatic billing agreements is USD250. If you intend to charge more than USD250, you must go to PayPal and raise that limit. Instructions to do so are in our Knowledge Base under the keyword search

 

and in the past I have found it very straight forward to change. What has happened/changed?  is it becauase I am in the UK ?  and how do I get  to dl my card to get Linden on my card (I need to go buy dances laughs)

 

I hope it is ok to  upload this here I couldnt see a forum that would be  relevant

 

thank you

 

Mily

[Maitimo]

I think its because you are in the UK. I can't change the billing info on my account either My debit card is out of date and I can't update it. They're supposed to be making changes and adding more options but for now it seems that no UK cards will work. I've been forced to give up my land because of this.

[Mily Sandalwood]

Thank you Mattie that is my worry as I have land  payments to do as well at some point.

 

At least I have friends in the US whom would be willing to take a payment from me and convert but it is not good to have to rely on people that way.  I really hope that it is not so

[Irene Muni]

As Matty says, see this: http://wiki.secondlife.com/wiki/Linden_Lab_Official:Local_Payments_FAQ

[Mily Sandalwood]

that link is overwhelming I do wish sometimes it was possible to get  it done in plain English., However

 

am I right in understanding that I can upload from a credit card? (in the Uk)

[Irene Muni]

AFAIK yes ( http://wiki.secondlife.com/wiki/Linden_Lab_Official:Local_Payments_FAQ#What_payment_methods_are_available.3F ), but I'm from Spain

[Mily Sandalwood]

thank you so much Irene I worked it out..  I cant say I am impressed with this development but at least I can make my land payment..

 

I appriciate the help

[Maitimo]

So why does Mily's card work but not mine? The list on that wiki page says credit and debit cards are fine but mine doesn't work (and it is not a prepaid or gift card, it's a legitimate Visa debit card attached to a UK bank account).

[Mily Sandalwood]

Matty  I went into   my account  (www.secondlife.com  place) then  where it   on the  left hand side bar says  yoour linden and says  buy linden I clicked that and then it takes yu through to  credit card info    you need to do it there every time and its in my opinion not an inprovement but at least I can  get the Linden I need to keep land and  my dance obsession in check.

 

hope that helps?

[Maitimo]

Well I can't do it the way you do because I already have a debit card on file, which worked fine until it reached its expiry date a couple of months ago.  But If I go to "update payment details", exactly the same way as I've always done before, it won't allow it, even though it's a replacement debit card for the same bank account. It doesn't even say "pending" for an hour like it used to. It just flat refuses the card immediately.

And yes I've checked with my bank and they haven't blocked SL.

[Irene Muni]

Perhaps you should call to Billing Team: http://community.secondlife.com/t5/English-Knowledge-Base/Billing/ta-p/700037#Contacting_Linden_Lab_Billing

[Mily Sandalwood]

Mattie you can still delete your old details   go to billing info then  click   the card to change and delete it.

 

then you can do it the other way

[Anemone Debruyere]

"Warning: Initially, the new payment system will be available only to new Residents outside the US, and to those who do not have existing payment information on file. Soon, the system will available to existing Residents outside the US who already have payment information on file."

Can anyone tell me please when this system will be available to existing residents outside the US (and yes, I already have payment information on file) - i have tried buying lindens using the new system - it says i need to correct fields marked with an error (there are none) and, therefore, I cant submit the form.  My update billing information has completely disappeared so can't add new details there either.  Oh joy!!

[Maitimo]

 

---

Anemone Debruyere wrote:

"Warning:

 Initially, the new payment system will be available only to 

new

 Residents outside the US, and to those who do not have existing payment information on file. "

 

---

 

So... if I make an alt, it would work?

 

[ZiggyZ Beam]

Hey

I am from the UK and i had the same problem reffering to the first poster...

 

I phoned 0800 048 4646

The person behind the phone was so helpful..

All I had to do is to add a new payment method...

 

It renewed my paypal and i have a new payment method on the system.

All i did was ADD $25 to LindeX and There!! all reverted back to normal

 

Thank you THE PERSON BEHIND THE PHOEN XXXX

[Benthe]

I am dutch and  my creditcard keeps pending for update, I cannot buy lindens and its been weeks now ,

I mailed with lindenlab

They adviced me to use firefox browser

Didn't work either.

Im sort of in the mood to just kiss sl goodbye

[Introducing Mode]

You are lucky. I had similar, and it is saying pending in the transaction history, but no payment. Yet it did debit my account.. talk bout suckage... LL just keep getting worse.. This is hideous..