Having issues becoming a premium member.

[Flammer Cyrado]

Greetings

Today i was thinking it would be nice after 5 years of SL. To be premium now. But when i got on the page i noticed VAT.

Which applies to the EU aka Euro Union. Well since switzerland isn't part of the EU i shouldn't be worried right?

Sadly not thats wrong. While clicking the anual choice. I was applied with VAT 19% for Germany. I'm sorry if i repeat myself. But i live in switzerland... Not germany. Just because i speak german doesn't mean im german.

Well if anyone knowes whats up. Please tell me what i should do

Thank you for now.

[KarenMichelle Lane]

Switzerland has a nominal VAT Rate of 8% - one of the lowest in the EU and related countries. Details are in the link below:

http://www.kpmg.com/global/en/issuesandinsights/articlespublications/vat-gst-essentials/pages/switzerland.aspx

I can't imagine why you were charged the German VAT Rate. You should have a chat with the Billing department for clarification:

Contacting Linden Lab billing support

If you have a non-technical issue related to billing concerns, you can call the Linden Lab billing team at the following toll-free numbers:
•US/Canada: 800-294-1067
•France: 0805-101-490
•Germany: 0800-664-5510
•Japan: 0066-33-132-830
•Portugal: 800-814-450
•Spain: 800-300-560
•UK: 0800-048-4646
•Brazil: 0800-762-1132

Long distance (not free): 703-286-6277 (use Skype to save some cost)

Billing Support is available twenty-four hours a day, seven days a week in the US, UK, and Canada and 7 days a week in all other countries listed above.

 

 

[Flammer Cyrado]

If thats the case. Why does it show me this?

http://gyazo.com/cfafc36f3b6d3053982b711821f1aa17

As i can tell. The Ip tracking isn't working properly. I live in Zuerich Switzerland. That is surely not German that i am certain.

[Vania Chaplin]

https://secondlife.com/my/account/?lang=en-US

What's the Country of residence showed?

http://gyazo.com/a17b2f87d865429f5b9be6e0fddebe5d

If it shows "germany",you can try the "Change" link or maybe you should open a ticket to update this (probably they will ask documents for that)

[Freya Mokusei]

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Vania Chaplin wrote:

https://secondlife.com/my/account/

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Fixed this for you.

Would recommend the OP click the edited link, above, so that their language preference is preserved.

[KarenMichelle Lane]

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Flammer Cyrado wrote:

If thats the case. Why does it show me this?

http://gyazo.com/cfafc36f3b6d3053982b711821f1aa17

As i can tell. The Ip tracking isn't working properly. I live in Zuerich Switzerland. That is surely not German that i am certain.

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Silly me, I thoiught you had set this:

Yes without this information, the IP address location method probably identified your ISPs IP address range as being owned by a German Telecom.