Phoenix Viewer Help

[Keelin McMillan]

To Whom it may concern Im having problems with the upgrade of the phoenix viewer Release Version 1.5.1.373 I downloaded it and when i went to login

it got as far as loading media then it logged off.  I have Windows Vista and the older version worked fine but i can't seem to find it to reaload it.

if anyone can help me with this problem i would greatly appreciate it or at least give me any info on who the proper person to ask

Thanks for your time

Keelin McMillan

[Irene Muni]

Keelin McMillan wrote:

 

.... or at least give me any info on who the proper person to ask

 

The is a inworld support group for Phoenix: Phoenix Viewer Support (http://world.secondlife.com/group/3a1be8d4-01f3-bc1a-2703-442f0cc8f2dd)

[Conlaoch Gustav]

Irene - he can't log in. An *in-world* support group isn't going to help much.

[Conlaoch Gustav]

1) You accepted the new ToS agreement, right? (Some people weren't seeing it, it seemed.)

2) Your old one (if you actually download, *then* install) should be in your Downloads folder. I would suggest you back out the 373 version using Add/Remove Programs first (or whatever it is called in Vista).

[Router Gray]

Keelin McMillan wrote:

 

To Whom it may concern Im having problems with the upgrade of the phoenix viewer Release Version 1.5.1.373 I downloaded it and when i went to login

it got as far as loading media then it logged off.  I have Windows Vista and the older version worked fine but i can't seem to find it to reaload it.

if anyone can help me with this problem i would greatly appreciate it or at least give me any info on who the proper person to ask

 

Thanks for your time

Keelin McMillan

 

not a bug i've experienced myself    but one solution i've been told   is to go Preferences > Graphics > Hardware Options and disable vertex Buffer Objects .  i'd also recommend disabling all the media related checkboxes on the Audio and Video tab until you can get in-world and join the group Irene mentioned, for further help.

[Keelin McMillan]

Is there a way i can reload the older version of phoenix that one worked ok in some areas except i got ruthed alot.  I can't seem to find the older version of phoenix.

[Keelin McMillan]

Im A she if your refuring me lol.  I'll just download another sl third party im not gonna sit and pull my hair out over it lol

 

thanks

 

Keelin

[Router Gray]

Keelin McMillan wrote:

 

Is there a way i can reload the older version of phoenix that one worked ok in some areas except i got ruthed alot.  I can't seem to find the older version of phoenix.

 

yes you can, and in fact to update my earlier post thats exactly what you need to do till that bug gets squashed.  apparently for those that have that particular bug theres not a fix and hopefully the next release will get rid of it.  here's the link for 225:

http://code.google.com/p/phoenixviewer/downloads/list?can=4&q=&colspec=Filename+Summary+Uploaded+Size+DownloadCount