Can't Log Out?

[zaida Gearbox]

I can't log into SL because it thinks that I'm logged in already.  I had the sim owner of the sim where I live restart the sim.  That didn't bump me.  I've tried logging in from different computers.  That didn't bump me.  I tried uninstalling/reinstalling my viewer.  That didn't work.  Friends that I sent looking for me say they show me on their radar, but that they don't actually physically see me.  How do I get myself logged out, so that I can log in for real.

[Marigold Devin]

zaida Gearbox wrote:

I can't log into SL because it thinks that I'm logged in already.  I had the sim owner of the sim where I live restart the sim.  That didn't bump me.  I've tried logging in from different computers.  That didn't bump me.  I tried uninstalling/reinstalling my viewer.  That didn't work.  Friends that I sent looking for me say they show me on their radar, but that they don't actually physically see me.  How do I get myself logged out, so that I can log in for real.

Hello, zaida and welcome to Second Life forums.

The reason why a region restart did not work for you is that you are not still logged in at your home location.  You must have a "ghost" somewhere else in world, and if you can find it, then you can fix this issue for yourself.

You say that friends see you on their radar? Tell them to do this... tell them to face the green dot where your avatar is indicated to be and change their group tag. It sounds like you are an "invisible" ghost.

Anyway, if your friends/you know where you are ghosted, this is what you need to do.

Please bring your Second Life viewer up onto your screen, BUT DO NOT LOG IN yet.

Click on "edit" at the top of the log in screen, then "preferences", "general" and put a tick next to where it says "show start location on log in screen", click ok/apply.

Now enter your normal logging in details, but where there is a space for you to add a start location, type in the word Pooley (this is just a neutral sim), and try to log in.

You will be getting a message up on your screen that says something like "the system is logging you out... account will not be available until (time) pacific time". IGNORE the time it gives you and just keep trying to log in. Try, try, try, and with patience and persistence you WILL be able to log in between 1 and 30 minutes. Then teleport across to where your ghost avatar is.  This will cause the necessary paradox, the two entities will merge and your ghost will be GONE.

Good luck, and please let us know on the forums how you progress with this.

[Irene Muni]

See http://wiki.secondlife.com/wiki/When_I_log_into_Second_Life,_it_returns_an_error_saying_%22The_system_is_logging_you_out_right_now._Your_account_will_not_be_available_until...%22

An earlier Second Life server update (1.9) made major infrastructure  changes to how your login session is maintained on our servers.

Occasionally, the server that handled your last login session may  take a few minutes to recognize that you have logged out. Please wait  until the time specified by the error before attempting to log in again.  Repeatedly attempting to log in when you receive this message may  result in the process taking longer, preventing you from logging in at  all.

Mainland regions

After waiting at least fifteen minutes, if the time until your  account becomes available continues to change, please submit a ticket  through the Support Portal and we can investigate further. Providing the error message and the  last region you were logged into will help speed up the process.

Private regions

If you were on a private region owned by a Resident and are able to  contact the estate owner or a manager another way, they're able to  restart the region to clear your "presence" and allow you to login  again.

If The restart did not solve the problem, submit a ticket.

[Irene Muni]

Marigold Devin wrote:

... ... ...

You will be getting a message up on your screen that says something like "the system is logging you out... account will not be available until (time) pacific time". IGNORE the time it gives you and just keep trying to log in. Try, try, try, and with patience and persistence you WILL be able to log in between 1 and 30 minutes. ... ... ...

See  http://wiki.secondlife.com/wiki/When_I_log_into_Second_Life,_it_returns_an_error_saying_%22The_system_is_logging_you_out_right_now._Your_account_will_not_be_available_until...%22

... ... ...

Please wait  until the time specified by the error before attempting to log in again. Repeatedly attempting to log in when you receive this message may  result in the process taking longer, preventing you from logging in at  all.

... ... ...

[Marigold Devin]

Irene Muni wrote:

Marigold Devin wrote:

... ... ...

You will be getting a message up on your screen that says something like "the system is logging you out... account will not be available until (time) pacific time". IGNORE the time it gives you and just keep trying to log in. Try, try, try, and with patience and persistence you WILL be able to log in between 1 and 30 minutes. ... ... ...

See  http://wiki.secondlife.com/wiki/When_I_log_into_Second_Life,_it_returns_an_error_saying_%22The_system_is_logging_you_out_right_now._Your_account_will_not_be_available_until...%22

... ... ...

Please wait  until the time specified by the error before attempting to log in again. Repeatedly attempting to log in when you receive this message may  result in the process taking longer, preventing you from logging in at  all.

#

... ... ...

Yes, Irene, you are right. But this information is out of date.

To clarify a little: during the logging out process, the simulator updates an avatar's presence information with an expiration date/time of 15 minutes, and so if someone gets this "system is logging you out right now ... account will not be available until (time) pacific time" message, they SHOULD wait at least 15 minutes before trying again.  However, there is currently a bug in the system being looked into as to why the logging out process sometimes does not complete during this 15 minutes, and ends up repeating and repeating until either the sim the "ghost" avatar is on is restarted, or unless the avatar can succeed in logging on during one of the elusive offline minutes that happens for the final minute of each 15 minute cycle.

The OP has now been showing on my onine tracker as having this 14 minutes online, one minute offline, pattern for some time, so he is well and truly stuck at the moment because of some "broken state" which is causing the simulator to reset the expiration date constantly.

[zaida Gearbox]

I was able to resolve the issues following Marigold's directions.  Since I knew where my ghost was, I was able to log in somewhere else and then tp back and merge with my ghost.  It was a bit freaky because SL changed my clothes when it happened.

[Marigold Devin]

zaida Gearbox wrote:

I was able to resolve the issues following Marigold's directions.  Since I knew where my ghost was, I was able to log in somewhere else and then tp back and merge with my ghost.  It was a bit freaky because SL changed my clothes when it happened.

I am very pleased that you were able to fix your login problem using the directions offered to you in this thread.  You might never experience this ghosting issue again (all being well).

With you being in different clothes to the ones you were wearing when you last logged out, that suggests the system somehow "rolled" you back to a previous point in time.  This can make it a little more difficult when trying to locate your own ghost inworld, but luckily you were able to retrace your steps, with the aid of friends seeing your name on their radar.

If you had last logged out at your home location, it would have seemed very logical to ask for your home sim to be restarted, but obviously your ghost was not there, which was why the failed logins continued after your home sim was restarted.

Thank you for keeping this forum thread updated with your progress. It will hopefully help other people in this situation.

Best wishes to you, zaida.

[lyric Ixito]

hey im having a similer problem only my avitar is not online anymore my frnds say im offline. but when i try to sign in i get the msg saying you are being logged out try again in pacific time..

i can only log in into test veiw, on the ponix viewer on sl beta, and then i casnt see any of my contacts and they cant see me i just see people close to me

does anyone know why

thankyou x

[Marigold Devin]

lyric Ixito wrote:

hey im having a similer problem only my avitar is not online anymore my frnds say im offline. but when i try to sign in i get the msg saying you are being logged out try again in pacific time..

i can only log in into test veiw, on the ponix viewer on sl beta, and then i casnt see any of my contacts and they cant see me i just see people close to me

does anyone know why

thankyou x

Hello, lyric, it looks to me like you've left a "ghost" somewhere inworld. You do show as being online status to me. And while you've got a ghost somewhere in the world all kinds of strange things will be happening when you do get to log in.  So please refer to this fuller explanation of the why and how to fix this issue over on this other thread:

http://blogs.secondlife.com/message/424221#424221

and, of course, if I am online, I will try to help you further.

 

 

[Rainey Silverweb]

Avatar Rainey Silverweb can't sign in, says "System logging you out right now. You're accout will not be available till...date,time"..  This has been happening now for 24 hours.  Please help!