Need Help

[Masquerade Winterwolf]

I have tried pretty much everything, hopefully someone can help. I try to log into second life and it says Logging in than a mini window pops up saying it Unable to connect Often this means your computers clock is set incorrectly, can someone help me if you have had this error before? It shows on the Emerald viewer and the normal one.

[Unklebob Hotaling]

Fingers crossed this helps...

 

Second Life gives me an error message about being "Unable to find a valid certificate" or "Unable to establish a secure connection to the login server."

Your local network may be blocking secure logins. It's also possible that your secure login is failing due to an incorrect date/time on your computer.

Try double-clicking the clock in the Windows system tray (in the lower-right corner of the screen), and verify the date and time. Make sure it's not a year off!

Be sure a firewall, or internet security or firewall software, is not blocking Second Life access.

If you are on an office or university network, your network administrator may have secure logins disabled. In this case, you may not be able to use Second Life on that network connection.

[Zardoz Firanelli]

Is the time and date set correctly on your computer? What about your timezone? If you are running windows can you sync to time.windows.com (depending on the version you are running this may be the default time server), or do you get an error stating that you can't sync?

When you go to the website (secondlife.com) can you log in there, or do you get a certificate error? If you get a certificate error there will be an indicator which when clicked on will have some option to allow you to install the certificate, and/or the certificate authority. If there is an error install the certificate (and authorize the cert authority) and try logging in with the viewer again. If you can't log into any https://website then your may have a problem making secure connections alltogether on your system.

Also make sure you don't have any security software that is blocking the connection.

Good Luck.

[Bocan Undercroft]

Has anyone found an actual solution to this?  There's nothing wrong with my clock at all.  I could log in fine a few hours ago but not now.

[BlckCobra Shikami]

When having login trouble it's usually a good idea to check the Second Life status page (http://status.secondlifegrid.net/) at first to see if the grid is eventually having issues. Your login problems were probably related to this: http://status.secondlifegrid.net/2009/11/07/post793/.

Cobra