i lost my money how i can get it back and why.

[celina Murfin]

yesterday i was on sl and suddenly i crashed and i couldn't log on again 1 hour later i log on and my account was cleared 

0ls i d'ont understand why i had much money on my balance ...please someone help 

[Nyll Bergbahn]

First check your Dashboard. What does your balance show as there?

If your money really is gone and it's not just a viewer issue, you may have been phished so immediately change your password but first make sure your email address in your Dashboard details is correct and available to you.

How to change your password

You can change your password, along with other account-related information, on your Dashboard. To view your Dashboard, log in and select My Dashboard from the dropdown menu under Me. Click the Account section on the left of the Dashboard to expand it; then click Change Password.

Your Second Life account is linked with an email address of your choosing, which is where things like announcements from Linden Lab and offline instant messages (if you have those enabled) are delivered.

Then contact Second Life Support.

http://community.secondlife.com/t5/English-Knowledge-Base/Password-and-account-information/ta-p/700017#Section_.5

 

What to do if your account is compromised

Your account may have been compromised if:

• You can't access your account.
• You suddenly notice a reduced available balance on the payment source you have on file.

If this happens, contact us immediately!

Here's what to do:

1. Go to the Second LIfe Help page and log in if you can. If you can't access your account, use the Forgot your login information? link on the right to recover your username and reset your password. Then log in.
2. On the Second LIfe Help page page, click the Contact Support link on the right.
3. On the next page, click Submit a a Support Case form.
4. Under What type of problem are you having?, select Account Issue. A second dropdown appears.
5. Under Account Issue, select I believe my account has been compromised.
6. Fill in the rest of the fields as directed.
7. Click Submit.
8. Check your email for your case number.
9. Call our fraud number: 800-860-6990.

Once you do this, Linden Lab will place your account on hold and investigate the relevant transactions. This may take a few days. Once we have concluded the investigation, we'll send you an email explaining our conclusion and the action we will take. Note that all transactions involving Linden dollars are subject to Linden Lab's Terms of Service.

PS. You can add comments to your original post using Options/Edit.

[Innula Zenovka]

Have you checked your transaction history at https://secondlife.com/my/account/transactions.php ?   That should tell you what has happened to your money.   It is always possible that your money is still there but the viewer has not been able to load your current balance.