Uploading an image only to crash

[TitanicTeen]

I've tried 6 times now, I have the L$, and it let's me select the file, but as soon as I do my viewer freezes and I have to force quit. I run on a mac if that is of any help.

[Madelaine McMasters]

Hi Titanic,

Are you trying to upload an image of an iceberg? ;-)

Okay, it's possible you have a corrupted settings file. Let's tackle this in three stages...

First stage:

You may have a corrupted "saved state" file. You can get rid of it by...

• In Finder, Hold down the Option key, go to the "Go" menu and select "Library".
• Select the "Saved Application State" folder.
• Find a folder named for the viewer you are using (ex: com.secondlife.indra.viewer.savedState or com.phoenixviewer.firestorm.viewer-hvk.savedState/)
• Toss that folder in the trash.
• Relaunch the viewer.

If that works, you're done.

Second stage:

You may have a corrupted avatar specific application support file. You can get rid of those support files by...

• In Finder, Hold down the Option key, go to the "Go" menu and select "Library".
• Select the "Application Support" folder and open it.
• Find a folder named for the viewer you are using and open it
• Find a folder named for the problematic avatar and toss it in the trash
• Relaunch the viewer

Doing this will delete all your IM chat histories, so if you want to save those, drag the avatar's folder to the desktop rather than to the trash. If you are able to log in after moving the avatar folder, you can manually move back all the chat history files (which are named after the people you were chatting with) to the newly created avatar folder in the viewer's application support folder.

If that works, you're done.

Third stage:

A clean install may be in order. Here are instructions for Firestorm, which are generally applicable to other viewers with an appropriate change in the various path names...

http://wiki.phoenixviewer.com/fs_clean_reinstall

If none of this works, come back and edit your question via "Options" over there on the right, adding information to help us continue troubleshooting.

Good luck!

ETA: As a stopgap measure, you might try an alternate viewer. You can find links to them here...

http://wiki.secondlife.com/wiki/Third_Party_Viewer_Directory