opening purchases

[Donnacd49]

I try to open a purchase item and it won't open I see a small lock how can I open it

[Donnacd49]

I try to open a purchase item and it won't open I see a small lock how can I open it

[Rolig Loon]

Where do you see a small lock?  On the object itself, or in your Edit tool, or .... ?  Did you get any special instructions with the item?  Are you sure that it's supposed to "open" and not do something else? 

If you want to provide extra information or need to clarify your question, click on the Options link in the upper right corner of your question and select EDIT. Please do not start a new thread. Doing that makes it hard for us to see what other people have already suggested, and it pushes other residents' questions off the page.