help and profile window empty

[Cnderella]

certain windows like 'help', 'profile' 'destinations are empty ?  do I need to re-install SL ?

[Ansariel Hiller]

This is usually a problem with a antivirus software that falsely blocks a component of the viewer. You should check in the Windows Task Manager if slplugin.exe is running. If not, it most probably has been deleted or quarantined by some antivirus software. There is a good guide in how to fix this problem: http://wiki.phoenixviewer.com/antivirus_whitelisting