help needed - reactivating an account

[Thistle Tearfall]

I havn't used SL for a couple of years, and tried to log on to my other (the original account) and found it to be *currently on hold*

Now after 4 years i can't remember half the details i set the account up in, the credit card for example expired and a new one given that type of thing.  I want the old account back as i put a lot of money into it.   I have the name and password but clearly that isn't good enough they now want my birthcertificate too??  I can name a few people on the friends list and even some of the inventory since a creator named a range of silks after her.

Since i have been married twice since born lol i can't see how relevant a  birth certificate is going to be, can anyone help?  i have no idea why the account was put on hold in the first place other than not being used, and i didn't dream i woudl have to go to such lengths to get her back, but she has too much invested in her to just give up but im thinking im fighting a losing battle and once again they win and we lose.

if anyone has been through this and got a good result would love to hear, 

thanks.

[valerie Inshan]

You have to go through the official procedure Thistle. There is no other way to get your account back. Good luck. :smileyhappy:

http://wiki.secondlife.com/wiki/Linden_Lab_Official:Why_is_my_account_on_hold%3F

[Monti Messmer]

Contact billing support and do as asked.

If you had group liabilities, land fees .... to pay and your balance went way below 0, thats a reason for LL to put it on hold.

Birth certificate is a way to proof your identity, doesn´t matter if you changed name home whatever.

Monti