How can someone delete the marketplace shop and do it again?

[kalliopi Ziplon]

Hello a friend of mine had open  a shop online but out of the blue after putting 9 items it is off , she cannot put anything no more ,all she got was that this is a bug for who have resident as last name and she had to a new one . 

 

How can she delete this one and create a new one? With the same avatar ?

[Marcus Hancroft]

Howdy, Kalliopi

     I know of no bugs on the Marketplace that are specific to only those with Resident as a last name.  All issues on the MP happen to everybody, so I doubt it has anything to do with her last name.  You don't go into enough detail about what is happening when she tries to add new items to her store for me (or anybody else) to help you.  If you could give some more details, it would help greatly. 

     As far as deleting her store and starting new, that is not possible.  We can delete all the products in our stores, rename it, add in new logos, but that is as far as we can go to "create a new store."  I've done that once.  But, we can't delete and start all over again.

     We can probably give you some advice to give to your friend that might help with the problem, but we will need more information do to so.   

[kalliopi Ziplon]

Thank you for replying so fast , all that she told me is that no buttons can be activated and she cannot even use the merchant outbox its red , before that broke up when she try to upload a pic the button did not get active ,after 3 days with that problem the merchant outbox its red and she cannot use it no matter the viewer she gets in with . 

another friend had send a ticket for her and they told her she must delete the marketplace and do it again is a bug that many new people have that's all I know