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First, check your Account History.  Go to https://secondlife.com/my/account/history.php?lang=en and verify that the payment was made.

If not, contact your credit card company and ask why.  Some companies put a hold on transactions with Linden Lab, because their server is outside the US.

Second, check your $L balance here on this web site, not in world.  The in world balance can be in error sometimes.

If the payment was made, and your $L have not been delivered, then call Billing at one of these numbers.

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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First, check your Account History.  Go to https://secondlife.com/my/account/history.php?lang=en and verify that the payment was made.

If not, contact your credit card company and ask why.  Some companies put a hold on transactions with Linden Lab, because their server is outside the US.

Second, check your $L balance here on this web site, not in world.  The in world balance can be in error sometimes.

If the payment was made, and your $L have not been delivered, then call Billing at one of these numbers.

US/Canada: 800-294-1067
France: 0805-101-490
Germany: 0800-664-5510
Japan: 0066-33-132-830
Portugal: 800-814-450
Spain: 800-300-560
UK: 0800-048-4646
Brazil: 0800-762-1132

Long distance ( not free, but you can use Skype to save some cost ) : 703-286-6277
**Note: Support is offered only in English

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