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I need help with sl viewer


ThePinkRose
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Hello,

please make sure you have the latest version of the viewer from https://secondlife.com/support/downloads?lang=en-US

 

I can't give any specific help without knowing what Operating System you have.

Can you please click the Options menu at the top right of the page, click 'Edit' and tell us your OS version.

 

Make sure you have the latest graphics driver version from your graphics adapter's manufacturer.

If you're on Windows make sure you have the latest service pack from http://www.microsoftupdate.com/

And make sure your computer meets the minimum specs from this page: http://secondlife.com/support/system-requirements/

You cannot run the viewer on a 10 year old laptop, there are other third-party viewers that support these older hardware-types, try: http://radegast.org/wiki/Radegast_Download

Make sure that the viewer and all plugins (SLVoice.exe and SLplugin.exe), and UDP and TCP connection types and ports are whitelisted in your antivirus and firewall software and on your modem/router configuration page. See also here for the exact port numbers ( there are alot! ) : http://community.secondlife.com/t5/Technical/How-can-I-configure-my-hardware-firewall-such-as-a-router/qaq-p/696298 (or also http://suezannecbaskerville.wordpress.com/second-life-firewalls-routers-ports-udp-tcp/ )

Also check your graphics card software (NVidia Control panel, CCC or something like this) if it's set to using the correct graphics adapter for Second Life.

Are you on a public place (library, school...) where specific connection types and applications are being blocked?

See also this question and the links to one of the helpers' collection of troubleshooting-tips:

http://community.secondlife.com/t5/Second-Life-Viewer/Crash-Logger/td-p/1356059

 

If that doesn't help, try a complete "clean install" (uninstall and re-install) of the viewer, and restart your computer before you install it again. Here is a step-by-step guide: http://wiki.secondlife.com/wiki/Clean_Install

If none of the above helps,

please go to http://support.secondlife.com/contact-support and contact support about your issues.

 

Other links and resources:

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

Here is a nice guide from the Firestorm team: http://wiki.phoenixviewer.com/fs_install_crash

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Hello,

please make sure you have the latest version of the viewer from https://secondlife.com/support/downloads?lang=en-US

 

I can't give any specific help without knowing what Operating System you have.

Can you please click the Options menu at the top right of the page, click 'Edit' and tell us your OS version.

 

Make sure you have the latest graphics driver version from your graphics adapter's manufacturer.

If you're on Windows make sure you have the latest service pack from http://www.microsoftupdate.com/

And make sure your computer meets the minimum specs from this page: http://secondlife.com/support/system-requirements/

You cannot run the viewer on a 10 year old laptop, there are other third-party viewers that support these older hardware-types, try: http://radegast.org/wiki/Radegast_Download

Make sure that the viewer and all plugins (SLVoice.exe and SLplugin.exe), and UDP and TCP connection types and ports are whitelisted in your antivirus and firewall software and on your modem/router configuration page. See also here for the exact port numbers ( there are alot! ) : http://community.secondlife.com/t5/Technical/How-can-I-configure-my-hardware-firewall-such-as-a-router/qaq-p/696298 (or also http://suezannecbaskerville.wordpress.com/second-life-firewalls-routers-ports-udp-tcp/ )

Also check your graphics card software (NVidia Control panel, CCC or something like this) if it's set to using the correct graphics adapter for Second Life.

Are you on a public place (library, school...) where specific connection types and applications are being blocked?

See also this question and the links to one of the helpers' collection of troubleshooting-tips:

http://community.secondlife.com/t5/Second-Life-Viewer/Crash-Logger/td-p/1356059

 

If that doesn't help, try a complete "clean install" (uninstall and re-install) of the viewer, and restart your computer before you install it again. Here is a step-by-step guide: http://wiki.secondlife.com/wiki/Clean_Install

If none of the above helps,

please go to http://support.secondlife.com/contact-support and contact support about your issues.

 

Other links and resources:

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

http://blog.nalates.net/2011/10/26/troubleshoot-your-sl-connection/

Here is a nice guide from the Firestorm team: http://wiki.phoenixviewer.com/fs_install_crash

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