how to file a support ticket someone has taken lindens from my account

[valerie Inshan]

There are only two possibilities:

Either you gave permission to an object to actually take Lindens from your account (such as a franchise vendor, for instance). In this case you are responsible for granting someone or something the permission to take Lindens from you, and there is no point filing an abuse report: LL will not interfere as no ToS was broken.

Either your account has been hacked and the procedure to follow urgently is: 

Help! My account has been compromised!

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

1. Login to your account on the Second Life support portal.
   • Open a support case.
2. Enter the following:
   • Under What type of problem are you having?, select "Account Issue" from the drop down menu
   • Under Account Issue, select "I believe my account has been compromised."
   • Fill in the rest of the fields as directed.
   • Copy the Tracking Number for your new ticket
   • You will receive an email containing your ticket information.
3. Call the Fraud number: 800-860-6990

Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).

[valerie Inshan]

There are only two possibilities:

Either you gave permission to an object to actually take Lindens from your account (such as a franchise vendor, for instance). In this case you are responsible for granting someone or something the permission to take Lindens from you, and there is no point filing an abuse report: LL will not interfere as no ToS was broken.

Either your account has been hacked and the procedure to follow urgently is: 

Help! My account has been compromised!

If you suspect your account has been compromised, contact us immediately.

Follow these steps:

1. Login to your account on the Second Life support portal.
   • Open a support case.
2. Enter the following:
   • Under What type of problem are you having?, select "Account Issue" from the drop down menu
   • Under Account Issue, select "I believe my account has been compromised."
   • Fill in the rest of the fields as directed.
   • Copy the Tracking Number for your new ticket
   • You will receive an email containing your ticket information.
3. Call the Fraud number: 800-860-6990

Once we look over your submission, Linden Lab will place your account on hold, and investigate the relevant transactions. This may take a few days in some cases. Once we have finished the investigation, we will send you an email explaining our conclusion and explaining the action that will be taken with respect to your account. As a reminder, all transactions involving Linden Dollars are subject to our Terms of Service (TOS).

[Lindal Kidd]

Before you file a support case or an abuse report, look at your transaction history. Many groups charge their members for a share of the ongoing group expenses like ads. for more, see my blog post, Disappearing Dollars.