i cannot connect to the simulator,

[Knowl Paine 455]

You should not need to reformat your computer.

 

Some common issues are:

The Drivers for the Graphics card needs to be updated

The firewall is blocking Second Life

The computer is using a wireless connection (use a wire to the modem)

The login location is bad

An object you last wore, has a problem.

A Group Tag you may have

 

hmm..

 

Are you getting any Error Messages?

 

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

[Knowl Paine 455]

You should not need to reformat your computer.

 

Some common issues are:

The Drivers for the Graphics card needs to be updated

The firewall is blocking Second Life

The computer is using a wireless connection (use a wire to the modem)

The login location is bad

An object you last wore, has a problem.

A Group Tag you may have

 

hmm..

 

Are you getting any Error Messages?

 

http://community.secondlife.com/t5/English-Knowledge-Base/Login-failure/ta-p/700109

[HarmlessPi Hanly 0]

ok found how to replay haha feel dum any how i get the massage "cannot connect to the simulator" and i have tryed most of waht you have sugested i know the fire wall is not stoping it casue its from more then just my home but outside of it as well, it was working one day when i was on the the next it just kept giveing me that massage "cannot connect to the simulator"

[Knowl Paine 455]

Try unplugging your Modem and or Router to reset it. Turn your computer off, allow it to save setting, turn the PC on. Open the SL login page, don't have any other programs running, try to login.

 

[Knowl Paine 455]

You may also wish to try using Google's DNS servers to see if that will resolve the issue. See Using Google Public DNS for more information.

 

You could also change your Start Location to a Region named Smith.

At the Login screen, click on Preferences, find the selection to "show" login location at start screen.... something like that.

[MartinRJ Fayray 206]

Hello,

did you try to start from a different location? Type 'Goguen' in the "start at" field on the login screen of the viewer:

 

To answer you can either write a comment, or use the menu at the top right of this page where it says 'Options' pick 'Edit'.

Also you can contact support at: http://support.secondlife.com/contact-support or file a ticket directly at: http://support.secondlife.com/create-case

[KarenMichelle Lane 2,558]

Harmless,

Try specifying a new region to log into - Let's say Violet.

[HarmlessPi Hanly 0]

ya i restated everything that was like the first thing i dont think its the PC i told you i have used other PC unrelated to this one and same prob that would by logic ruel out that is my PC that is messed up dont you think?

 

[HarmlessPi Hanly 0]

i have tryed every vewer under the sun and still nothing same error as before

[Knowl Paine 455]

Does the computer meet the Minimum System Requirements?

You can use Options to edit your original answer, to add info.



Your computer specifications would be helpful.

 

http://community.secondlife.com/t5/English-Knowledge-Base/System-Requirements/ta-p/1327203

[Knowl Paine 455]

Have your tried to make a New Alternate Second Life Account? Make an Alt? For testing purposes?

If an Alt can login, the problem would be connected with something your Main Account is wearing, the location, or with LL / SL. You may have to contact Second Life Support, if that is the issue.

Make an Alt, try to Login.

[HarmlessPi Hanly 0]

yes, it dose stop asking about the PC its a hex core it meets in spades, as i said i put this in Account, i can log on to SL with others accounts just not mine it gives me a "cannot connect to the simulator" error massage

and i have tryed all the above stayed steps, none worked

[MartinRJ Fayray 206]

Have you also tried to log in at a different location? If the simulator you've set as your home or last location is offline, this could prevent you from logging in.

Can you login with an ALT (with a different account)?

Are you running the viewer in compatibility mode? If so, try without compatibility mode.
Look in your firewall and antivirus whitelists, often antivirus software like the following are the cause:
F-Secure remove option "scan and remove viruses from internet traffic" for the viewer directory/application (.exe file) as the option to "scan and remove viruses from internet traffic" will effectively prevent login.
Avast -> Realtime shields -> file system shield -> Expert settings -> exclusions -> add -> browse to the viewer's install folder and add it.

Is it possible that your operating system's (Windows Vista for example) security settings are blocking the viewer?

If all that does not help, try downgrading your graphics driver to the previous version.

 

Try changing over to using Google Public DNS. Instructions on how to do this are here: http://code.google.com/speed/public-dns/

Check that you have not had your computer infected by a DNS changer malware. There have been a few cases of this lately. See http://www.dcwg.org/ for instructions.

 

Another option: a DNS flush. Instructions on how to do this are here: http://forums.eukhost.com/f15/how-clear-flush-dns-cache-windows-linux-mac-machines-6337/

[Knowl Paine 455]

At this point, I would say that you should File a Ticket with Second Life Support.

Include all of the recovery steps you've attempted, in your report.