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Why has it been well over a week and my credit is not being processed out to paypal?


Drystan Thorne
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Hello,

please contact the billing support,

it takes up to 5 working days to get the paypal payments processed.

https://support.secondlife.com/billing-support/

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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Hello,

please contact the billing support,

it takes up to 5 working days to get the paypal payments processed.

https://support.secondlife.com/billing-support/

Note that phone support is for billing issues only. If you're having technical issues, please use technical support.

Billing support phone numbers

Toll-Free (US/Canada)

800.294.1067

Long-Distance

703.286.6277

available 24 hours a day, seven days a week.


Local Toll-Free numbers
  • France: 0805.101.490
  • Germany: 0800.664.5510
  • Japan: 0066.33.132.830
  • Brazil: 0800.762.1132
  • Spain: 800.300.560
  • UK: 0800.048.4646
  • Support is in English Only
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I have never understood why PayPal transactions to BUY $L or increase $USD credit go through instantly, but transactions in the other direction take a minimum of 5 business days (and sometimes as long as 10.)  You'd think LL would have the courtesy to be as prompt to send us our money as they are to take it.

But, that's how it is.  Sorry.

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12/29: Saturday.

12/30: Sunday.

12/31: Monday before New year's Day.

01/01: New Year's Day.

In other words, most of the banks (not to mention other companies) around the world were closed. So you've not even reached the 5 working days optimum delay by the time of your post. 

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