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One of the first troubleshooting steps is to test the problem in the Linden release viewer. If the problem does not reproduce we know it is a FS/PH viewer. In which case FS/PH support will get you the best answers.

This first step tells us whether it is FS/PH or the server. If it is the server, file a BUG report. Use the information from the Linden viewer to file a SL report.

If you fid it is only reproducing in FS/PH, file the bug report in the FS/PH JIRA. See their site for a link.

SL JIRA: https://jira.secondlife.com/secure/Dashboard.jspa

FS JIRA: http://jira.phoenixviewer.com/secure/Dashboard.jspa

When you ask a tech question include information about your computer and viewer. Get the info from the viewer's Help-About... and paste that into your post with your question. Help->About... provides all the version numbers we need. To add your info to an existing question use OPTIONS->EDIT. It’s in the upper right of your post.

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