Start page the user name and password does not appear and I can not enter

[zez10]

Start page the user name and password does not appear and I can not enter and remain hanging device does not open the page and shows  intilizing   vhs  

[Rolig Loon]

You mean "Initializing VFS"?  That's the Virtual File System.  If you are getting that message, it usually means that there's a damaged setting file somewhere in your installed viewer.  You could go to the trouble of clearing only those files, which is what we normally recommend.  Since you have never entered SL before, though, it's best to simply wipe everything completely clean and start over with a new download and a new installation.  Do not simply use your computer's Add/Remove Programs option, however.  That will only removfe the program itself, not the local and roaming files where the settings are held.  Read here to see how to do a "clean install" >>> http://wiki.phoenixviewer.com/fs_clean_reinstall .  I know it says "Firestorm", but those instructions will work for any viewer, including the Linden Lab V3.