Nonspecific Posted July 9, 2012 Share Posted July 9, 2012 I'm having a major issue with direct delivery. I'm trying to update my products to use direct delivery, but when I go to test the delivery I can't find the delivered item folder. I am using a 3rd party viewer, but so are the majority of everyone who might buy my products. If I cannot find the folder myself how am I supposed to tell my customers where to find their updated products? There does not seem to be any obvious place where these items are ending up, so there is no way for a recipient to know that they have received an update to their product without messaging each one individually. The biggest problem is that I cannot link a listing back with the magic box for the old style of delivery, so I cannot revert to the old style of using the magic box without clearing my entire sales history and manually sending out products to every single customer. Link to comment Share on other sites More sharing options...
Sassy Romano Posted July 9, 2012 Share Posted July 9, 2012 http://wiki.secondlife.com/wiki/DD_Launch_Questions It would be helpful to know which TPV you're using. Some don't correctly display the folder even though it's there, usually it appears after the first received product delivered by direct delivery AFTER a relog. Why would people be receiving an update to a product? That's not the role of Direct Delivery. Reverting to a magic box method is covered in the page linked above. Link to comment Share on other sites More sharing options...
Nonspecific Posted July 9, 2012 Author Share Posted July 9, 2012 Sassy Romano wrote: Why would people be receiving an update to a product? That's not the role of Direct Delivery. Because sometimes fixes or changes need to be made to a copy/mod product and it is not practical to use a script to ping a HippoUpdate box every time the person logs in or attaches that item on every single item you might some day need to make an update for. Being able to redeliver updated products to customers when an update is made is the only reasonable solution in my case as I rarely need to send out updates. I'm not going to shell out a few thousand L$ for some delivery script and spend hours copying keys from my order history into a notecard just to make sure people who bought something from me have the most recent and bug-free version of my products. Going back to the issue, forcing people to have to log out and log back in in order to get something they bought, every time, doesn't seem a reasonable expectation to make on people. The old method of things appearing in a folder in their inventory, which shows under "recent items" was more than intuitive enough for everyone. Link to comment Share on other sites More sharing options...
Sassy Romano Posted July 9, 2012 Share Posted July 9, 2012 Nonspecific wrote: Going back to the issue, forcing people to have to log out and log back in in order to get something they bought, every time, doesn't seem a reasonable expectation to make on people. The old method of things appearing in a folder in their inventory, which shows under "recent items" was more than intuitive enough for everyone. That's just the first time, to get the Received Items folder. Do I understand it correctly that you're going through MP history and manually finding every customer and then performing a redeliver? Link to comment Share on other sites More sharing options...
Deja Letov Posted July 9, 2012 Share Posted July 9, 2012 Nonspecific wrote: Going back to the issue, forcing people to have to log out and log back in in order to get something they bought, every time, doesn't seem a reasonable expectation to make on people. The old method of things appearing in a folder in their inventory, which shows under "recent items" was more than intuitive enough for everyone. It's not every time. it's just the first time because your viewer doesn't recognize the direct delivery folder. Once an item is placed in it however and you log back in, it appears there forever. It happened to me as well when it first came out. The received item folder is actually WAY more intuitive if your browser supports it because it's a whole other tab section in your inventory, which means even after you log off, you still have that received items folder and it's not lost in your "objects" folder because you've signed out and back in and it's gone from recent. but of course...its only useful if you're using a viewer which supports it. I'm using Phoenix and it does, which viewer are you using? Link to comment Share on other sites More sharing options...
Nonspecific Posted July 9, 2012 Author Share Posted July 9, 2012 Sassy Romano wrote: That's just the first time, to get the Received Items folder. Do I understand it correctly that you're going through MP history and manually finding every customer and then performing a redeliver? Relogging did make the tab open up, and my tests were there. However doing another test did not send the item there until relogging again. Yes, redelivery. Do you know of a better way to do it? Link to comment Share on other sites More sharing options...
Sassy Romano Posted July 9, 2012 Share Posted July 9, 2012 Nonspecific wrote: Relogging did make the tab open up, and my tests were there. However doing another test did not send the item there until relogging again. Yes, redelivery. Do you know of a better way to do it? Well the obvious suggestion is an updater product especially if there's that many sold that copying keys to a notecard would take hours, I can't see how manually redelivery via DD is faster? Updaters are about ... $3 US, is your time worth less than that? The other way would be to export the data in CSV and sort/chop in Excel (or similar) and enter those into a delivery product that does reliable delivery (i.e. online delivery). Option three would be to have MP send sales data via ANS to an external database that's then a live sales list of keys. Link to comment Share on other sites More sharing options...
Nonspecific Posted July 9, 2012 Author Share Posted July 9, 2012 Sassy Romano wrote: Well the obvious suggestion is an updater product especially if there's that many sold that copying keys to a notecard would take hours, I can't see how manually redelivery via DD is faster? Updaters are about ... $3 US, is your time worth less than that? L$ plus the time configuring it, plus the necessity to keep a scripted object on a sim somewhere. Most landlords will allow a magic box on commerce plots. Many will not allow an updater since the updater is constantly having to handle scripts (and lag). When selling less than 1 product a week, rental fees are greater than income. Switching to direct delivery and no longer needing a prim in the world was my plan to reduce upkeep costs. Inworld sales have always been almost nothing since more traffic means higher rent. Plus having to add extra scripts to everything I sell just because I might some-day need to send out a fix. The alternative would be to make me use some sort of automated delivery system, which is time scripting, time debugging, time recording keys, more time debugging, getting yelled at by people who are receiving multiple copies, and not really knowing who was sent what. Maybe when I'm looking at a few hundred sales to deal with it might be worthwhile. But since I don't have many redelivery is about my only option. Link to comment Share on other sites More sharing options...
Sassy Romano Posted July 9, 2012 Share Posted July 9, 2012 It's your choice of course but if you look at it this way, an annual premium costs what? $86? (something like that), you get back about $62 so for the year that's $24 or $2 a month or 50c a week. For that 50c a week, you'll have 117 prims so plenty for that updater, mailer, whatever else. You said you didn't want to spend hours copying down keys and paste them to a notecard so I assumed there was sufficient work to warrant it. Link to comment Share on other sites More sharing options...
Nonspecific Posted July 9, 2012 Author Share Posted July 9, 2012 The premium residential parcels are not meant for commercial uses. Premium membership has to be paid from a credit card, and not from in-world funds. For most, the entire point behind entering into the marketplace is to reduce the amount of real money they spend on a game for fun. Sorry to break it to you, but many people on SL do not have often have excess money that they can spend every month. It's great that your business is so developed that you are making regular income and can withdraw money from SL to pay for your monthly membership, or that you have so much excess money to spend that it doesn't impact you. But not all are as fortunate. For me, even L$ 50 a week is a significant investment that I cannot always spare. Link to comment Share on other sites More sharing options...
Deja Letov Posted July 10, 2012 Share Posted July 10, 2012 Nonspecific wrote: The premium residential parcels are not meant for commercial uses. Premium membership has to be paid from a credit card, and not from in-world funds. For most, the entire point behind entering into the marketplace is to reduce the amount of real money they spend on a game for fun. Sorry to break it to you, but many people on SL do not have often have excess money that they can spend every month. It's great that your business is so developed that you are making regular income and can withdraw money from SL to pay for your monthly membership, or that you have so much excess money to spend that it doesn't impact you. But not all are as fortunate. For me, even L$ 50 a week is a significant investment that I cannot always spare. Actually premium membership can be paid from inworld sales. If you sell lindens and leave it in your account instead of withdrawing it, you can pay your premium membership with that every month. Link to comment Share on other sites More sharing options...
Nonspecific Posted July 10, 2012 Author Share Posted July 10, 2012 Deja Letov wrote: Actually premium membership can be paid from inworld sales. If you sell lindens and leave it in your account instead of withdrawing it, you can pay your premium membership with that every month. Nope, do not have that option for first month of premium. Trading limits do not allow selling of L$ to put money on the account without having premium paid up long enough to boost those limits... Even if that wasn't an issue I'm not making the ~ L$3000 a month to afford the costs of membership. Link to comment Share on other sites More sharing options...
Sassy Romano Posted July 10, 2012 Share Posted July 10, 2012 Nonspecific wrote: The premium residential parcels are not meant for commercial uses. Premium membership is required for mainland purchases and mainland has no such restrictions. I have a mainland 512 plot solely for server roles as nobody is going to do a wobbly and autoreturn stuff when they throw their toys out of the pram, nor is anyone going to complain about resources. Plus there's LOTS of mainland that's empty so getting a plot where there's double figures free script time isn't hard and that's nice when scripting I do fully understand not wishing or being able to put RL money of any form into SL, i've been there and as such my suggestion was intended as part of a possible solution, certainly not to be taken as a condescending and whimsical "why don't you..." Link to comment Share on other sites More sharing options...
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