I NEED HELP!

[MZTIKAURI]

I use firestorm phoenix and for some strange reason I crash 30 seconds after logging into second life, I have started it over several times and it still does it, I have uninstalled it and reinstalled it like 10 times and still the same thing. please someone tell me what can I do to get back on sl.

[Madelaine McMasters]

Hi MZTIKAURI,

Have you done a clean install? If a viewer settings file was corrupted, re-installing it won't fix that. Here are instructions for doing a clean install...

http://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

Read the note about preserving chat logs if those are important to you, and read my notes at the bottom of the page if you're on a Mac.

If this doesn't fix your problem, come back to your question and add more information (edit via "Options" over there on the right). It would be helpful to know what kind of computer you are using, what's changed recently, etc.

Good luck!

[Ohjiro Watanabe]

If that doesn't work you can try the suggestions here: http://wiki.phoenixviewer.com/fs_run_crash