Login Failed

[Draco Caggles]

I have tried to log on to SL a few times,changing location and upgrading my third party viewer to the newest, Firestorm-Beta x64 4.5.1.38838

Message box says: Failed to login, We are unableto complete your request at this time, please contact SL supportfor assistamce at http://secondlife.com/support. if your unable to change your password, please call (866) 476-9763.

I had a late pay on premium member ship, any idea of how long I will be hold out before I get access again?

[LishaJoya Haven]

Well hello! Im sorry you are having issues...i had the same issue andi fixed it...here are the different ways i had to fix it...i was ghosting and having OTHER very frustrating major issues logging in.....i hope it helps

 

When u try logging in to Secondlife what areu getting after u log in...(blue screen of death?) If so you need to clear your cache (you can do that in preferences CONTOL+P)........then go to your net work folder clear your cache in there (that shows you where you are storing your cache in your computer~ which you will need to manually go clear~or you cad cheat and see the file path it takes u when u open it up and click your Sl name...clear that-CLICK APPLY)...clear your inventory cache and your normal cache while you are still in your network folder....then clear your browser cache...(in your web folder)...then clear bothof the browser caches (after that CLICK APPLY)...then do control+alt+D to go to your advacned menu....clear your group cache....then log out.....then you log back in you will see that it wil ltake forver to get your Sl screen bck for log in but its ok....its clearing your caches...relax...get a cup of coffee and by the time u get back you can try to log back in.....

 

When your get back on you will need to check your inventory.....it will reset down to 1000 out of what ever u have...be patient as it reloads....you reload it by pressing  "A"...let it cycle through...then "E"....then let that cycle through...then "I" then let that cycle through......the "O" then let that cycle through...and  "U" let it cycle through..then press "ZZZ" let that cycle through....also then other words ifu dot see all of it...i know its annoying...but sit back...get a cup of coffee...check your email...goon facebook...as it cycles...iknow its annoying (and ihave over 145,000 in my inventory to go through~i feel your pain~LOL**Only uploaded images may be used in postings**://secondlife.i.lithium.com/html/assets/emoticons/mattemotes/big_grin.png" border="0" alt=":matte-motes-big-grin:" title="" />)

 

Do you have an alt? if so try loggin in to that....and you can log in then pay yourself 1L or have a friedn u trust with that alt If that fails....

Try loggin into a different Region...here is a list

• Smith
• Exeuxoa
• Anzere
• Violet
• Helfell
• Lime
• Aqua
• Squall
• Itress

IF you can get back on change your group tag to (none)....some times strange characters like "<" and  ">" gets messed up thus making your loggin in a big issue

 

Some times turning off your moden helps (i mean unplug it...not for 30 seconds...for 3-5 minutes) AND restart your computer (not restart..but FULL SHUT DOWN...for at least 3-5 minutes) see some times your processor has information stuck in it still and it take a little while for it to all go to "0"...or completely clear.

If you are STILL having issues conduduct a Speed test.... http://www.speedtest.com this will tell you if your internet is compatable with what SL requires.

 

Keep trying to login to a different Region. if you cant log in. Some regions do a restart and you cannot go until its finished with its restart...even regions need to clear their cache....LOL

 

please contact me in world if  you  need help...it will be my pleasure to help you in world

 

**Only uploaded images may be used in postings**://secondlife.i.lithium.com/i/smilies/16x16_heart.gif" border="0" alt=":heart:" title="Heart" />

 

Lishajoya Haven

 

[Marigold Devin]

Welcome to Second Life Answers, Draco

What message do you actually get when you attempt to log into Second Life?

Please click on "options" at the top right hand corner of your original post to "edit" and provide more information.