missing recieved folder and all items in it

[kathi Blindside]

in new sl viewer the received folder is missing plus all the items that were in it . including my last 6 purchases from marketplace where can i find them or will sl replace all the money i spent on the items in that folder.? the missing items is no where in my inventory folder

[Amethyst Jetaime]

Your items probably aren't missing, they are just not connected from the asset data base to your viewers inventory.

If the folder was missing the first time you ran your viewer after installing it, something must have gone wrong in the installation.  Try doing a clean reinstall.  Here's how: https://chttps://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231ommunity.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

If that doesn't work file a support ticket if you are a premium member.  If not, file a JIRA report.  You could also use another viewer until your situation is resolved. 

LL does not refund money due to loss of inventory under any circumstance.  

The TOS states in section 4.3

"Linden Lab is not responsible for repairing or replacing your Linden Dollars, Usage Subscription, Virtual Land, Virtual Tender, or Virtual Goods and Services, or providing you with any credit or refund or any other sum, in the event of: (a) Linden Lab’s change, suspension or termination of any Linden Dollars, Usage Subscription, Virtual Land, Virtual Tender, or Virtual Goods and Services; or (b) for loss or damage due to Website or Server error, or any other reason."