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kathi Blindside

missing recieved folder and all items in it

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Your items probably aren't missing, they are just not connected from the asset data base to your viewers inventory.

If the folder was missing the first time you ran your viewer after installing it, something must have gone wrong in the installation.  Try doing a clean reinstall.  Here's how: https://chttps://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231ommunity.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

If that doesn't work file a support ticket if you are a premium member.  If not, file a JIRA report.  You could also use another viewer until your situation is resolved. 

LL does not refund money due to loss of inventory under any circumstance.  

The TOS states in section 4.3

"Linden Lab is not responsible for repairing or replacing your Linden Dollars, Usage Subscription, Virtual Land, Virtual Tender, or Virtual Goods and Services, or providing you with any credit or refund or any other sum, in the event of: (a) Linden Lab’s change, suspension or termination of any Linden Dollars, Usage Subscription, Virtual Land, Virtual Tender, or Virtual Goods and Services; or (b) for loss or damage due to Website or Server error, or any other reason."

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Your items probably aren't missing, they are just not connected from the asset data base to your viewers inventory.

If the folder was missing the first time you ran your viewer after installing it, something must have gone wrong in the installation.  Try doing a clean reinstall.  Here's how: https://chttps://community.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231ommunity.secondlife.com/t5/English-Knowledge-Base/How-to-uninstall-and-reinstall-Second-Life/ta-p/1375231

If that doesn't work file a support ticket if you are a premium member.  If not, file a JIRA report.  You could also use another viewer until your situation is resolved. 

LL does not refund money due to loss of inventory under any circumstance.  

The TOS states in section 4.3

"Linden Lab is not responsible for repairing or replacing your Linden Dollars, Usage Subscription, Virtual Land, Virtual Tender, or Virtual Goods and Services, or providing you with any credit or refund or any other sum, in the event of: (a) Linden Lab’s change, suspension or termination of any Linden Dollars, Usage Subscription, Virtual Land, Virtual Tender, or Virtual Goods and Services; or (b) for loss or damage due to Website or Server error, or any other reason."

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