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TessaPaige Jupiter

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    Default 'Limited Quantities' Checkbox Stuck Checked in Marketplace Searches

    in Merchants

    Posted · Edited by TessaPaige Jupiter
    grammar

    2 hours ago, Flea Yatsenko said:

    Trying to play such a political angle and stuff because a search default was changed that harms your business. Gacha harms a lot of content creators who depend on market place and ranking highly because they have no chance of competing with the raw amount of listings. I mean it's awfully transparent what's going on here.

    Gacha is harmful to new users who don't understand what gacha is or limited quantity items. Specially when they are marketed in search to appear as new products. Gacha resellers can not provide any sort of support for their items since they aren't the original creators. So any new or under-educated users who have issues get zero support when they would have some if they bought directly from a creator. Several gacha listings are not entirely even clear they are gacha and can be confusing even for experienced users.

    Gacha is a special type of transaction on the marketplace, it should be opt in because it has different rules and behavior from traditional marketplace transactions and items. Search should be tailored to new users and people who do not understand how to use the search engine effectively by using things like boolean search, limiting search results, etc. It's actually not very fair to users who don't know any better to include them in default search results. I would even argue it borderlines on predatory, having a gacha trying to appear as a standard product. Not all gacha resellers are like that but a quick search shows most listings are basically telling the customer they get absolutely zero support for a product that's not even created by the seller.

    If anything limited quantity shouldn't be shown by default, but the wording should be changed. It should say "include in results" and have a checkbox for limited items and demo items, with any listing with a demo item showing it has a demo on the search results page. Someone who wants to find a gacha should enable the setting to find gacha items, and someone who doesn't know what gacha is or doesn't want it shouldn't have to change their settings. Gacha has been basically forced on people using search before this change.

    I know how you feel, I have websites and have to deal with web search engines. They make changes that drastically affect what happens to a website's rankings all the time. But a search engine's highest priority is to given the most relevant and quality results with as little effort to the user as possible.

    I fully acknowledge the potential for confusion that arises from including gacha listings in default search results, particularly for newcomers unfamiliar with the concept of gacha or limited quantity items. The dispersion of gacha listings across various categories only exacerbates this confusion and frustration among users. Educating users on how to effectively utilize the MP search could significantly enhance transparency and usability for everyone involved. Perhaps, Linden Lab can include a banner ad on Marketplace with a link to a tutorial. It's crucial to recognize users' need for autonomy in their search preferences. Defaulting to not showing limited quantities is not a practical solution.

    It's evident that gacha listings, while offering benefits to some, can present challenges for both content creators and users. Personally, I've discovered many talented designers through playing gacha machines in the past and present, investing thousands of Lindens in the process. Creators have undoubtedly profited from the patronage of myself and other resellers.

    As a reseller myself, I deeply understand the importance of supporting the products I sell. I've gone above and beyond to ensure customer satisfaction, handling exchanges, fixing MOD/NO TRANS items, and providing refunds when necessary. Many other sellers uphold similar standards of service to maintain customer trust and loyalty. Additionally, items appear as new in search due to being newly listed, rather than being newly produced.

    Ultimately, the goal should be to provide users with the most relevant and high-quality results with minimal effort. By addressing these concerns and implementing appropriate measures, Linden Lab can cultivate a more equitable and user-friendly marketplace environment that benefits both sellers and buyers. It's important to note that prior to the new MP search implementation, such issues were virtually nonexistent. Complaints from creators only surfaced after the introduction of the new MP search system, often with fingers pointed at the gacha resale market. Together, we can advocate for positive change and ensure a thriving marketplace ecosystem for all.

     

    • Like 5

    Default 'Limited Quantities' Checkbox Stuck Checked in Marketplace Searches

    in Merchants

    Posted

    3 minutes ago, Flea Yatsenko said:

    No offense but you seem to have a bit of a conflict of interest since you have a store of 10,000+ listings of gacha. I think you need to understand your privilege of being able to create a store with so many listings.

    I understand your concerns, and I appreciate your perspective. It's true that I've invested a lot of time, Lindens and effort into my gacha store over the past four years. However, I want to assure you that I'm committed to fairness and integrity in all my interactions. While my involvement in the gacha industry may create a potential conflict of interest, I strive to maintain transparency and ethical practices in my business. It's important to note that the focus of this discussion isn't specifically about my store, but rather addressing broader issues. If you have any specific concerns or suggestions for improvement, I'm open to hearing them.

    • Like 5

    Default 'Limited Quantities' Checkbox Stuck Checked in Marketplace Searches

    in Merchants

    Posted

    25 minutes ago, Flea Yatsenko said:

    Sorry, I'm glad they got rid of including gacha in default search results. I've seen people with over 10,000 listings, all gacha. It's unfair to creators who spend thousands of hours making lots of original products as it harms their search rankings and makes their products harder to find because there's a lot more competition in search results. And we all know search results have always been questionable. People who don't even create content and instead just resell gacha items have been actively harming original content creators by doing things like creating stores with thousands of listings that a content creator has to compete with in search results.

    I hope the next steps are to make partial and 100% mesh default checks and to hide demo items in search results and instead have the listing on the search result indicate there's a demo available.

    Some of this gacha stuff is completely out of control. LL is doing their best to give relevant search results, it's bad enough they have tens of millions of listings to sort through, most of which have keyword spam, are out of date, etc. But to have to deal with stores with thousands of gacha listings is an unfair burden to LL as well as the content creators who have to compete for being in the first page of search results with gacha. I know I'm gonna get flamed for this but it needs to be said.

    Making this post is probably a bad idea but idc.

    I understand your concern, though it appears you're addressing a distinct issue from the original post's focus. The crux here lies in the freedom to tailor search parameters according to individual preferences. Perhaps Linden Labs could offer tutorials on effectively filtering search results to empower users in navigating the marketplaces more efficiently.

    Undoubtedly, it's crucial for creators to garner visibility for their original works without being overshadowed by resellers or specific item types like gachas. Granting users greater control over their search parameters, enabling them to filter out certain listings such as limited quantities or demos, stands to benefit both creators and consumers alike. However, it has to be the choice of the user to do so.

    While it's valid to express frustrations regarding the current state of search results and the hurdles faced by original content creators, it's imperative to steer the conversation towards constructive solutions. Perpetually enabling the "DO NOT SHOW Limited Quantities" option isn't a sustainable fix; rather, it risks veering into a form of discrimination by limiting users' choices and punishing people who sell Limited items like original Artworks.

    Let's continue this dialogue with a focus on fostering inclusivity and empowering users while addressing the challenges at hand.

    • Like 5
    • Haha 1

    Marketplace Search

    in Merchants

    Posted · Edited by TessaPaige Jupiter
    Forgot to add I submitted a ticket

    The default search setting on the Marketplace is causing issues. When conducting a search, the "limited quantities" option remains checked by default. This setting persists across all searches, requiring users to manually uncheck it each time they search. This default behavior is problematic as it does not align with user expectations and makes the search experience cumbersome. A well-designed search engine should display all options by default and allow users to apply filters as needed. I submitted a ticket. Hopefully LL will fix the bug.

    18 minutes ago, Polenth Yue said:

    When I open the marketplace and search, the filter section defaults to not showing limited quantities. I was looking up some old gacha items and PlantPets and not getting any results.

    Once I realised what was going on, I reset the filter, but it defaults back to blocking limited quantities if I start a new session. I've talked to others who are also seeing this. This only started happening recently. Before that, search worked as expected: no filters unless they were selected by the searcher.

    This is going to mean customers think stuff isn't available. Most won't realise the filter is now on by default. The system doesn't prompt to check the filters if no search results turn up (only the maturity rating).

     

    • Like 2
    • Thanks 1

    Default 'Limited Quantities' Checkbox Stuck Checked in Marketplace Searches

    in Merchants

    Posted · Edited by TessaPaige Jupiter
    forgot to add Linden Lab

    Dear fellow merchants, I hope this message finds you well. I'm writing to address a critical concern affecting all of us on the Marketplace platform due to the new search algorithm implemented by Linden Labs. This algorithm change is impacting both Gacha resellers and original content creators alike, causing significant challenges in visibility and sales. The NEW persistent default checkbox for "limited quantities" exacerbates these challenges and is not the solution. This default setting restricts access to listings, hindering the ability of sellers to reach potential buyers effectively. Since the rollout of this algorithm earlier this year, we've witnessed a noticeable decline in sales across the board. It's imperative that we collectively address this issue to ensure a fair and accessible marketplace for everyone. Rather than relying on a default setting that limits options, the search engine should display all listings by default, allowing users to apply filters as needed without hindrance. I urge Linden Lab to prioritize resolving this issue promptly to restore the Marketplace's functionality and support the livelihoods of all sellers. By doing so, we uphold the integrity of the platform and ensure a thriving marketplace for all.

    • Like 15
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