I am a premium account member (well 4 of them to be exact) and have 4 outstanding issues right now. None of which have even gotten one reply. I would say improvements are in order and long overdue. The abuse reports are an even bigger joke - filed so many of those on an individual who stalks and harassess me. The terms of service are violated and yet nothing is done! DO SOMETHING !!! Follow up on my outsanding tickets !!