Firstly, I am sorry for all those who are upset about the closure of AU, but there really is no point in complaining....
I have not looked at the forums for some time, and today (believe it or not) I actually came here to post something positive, a happy outcome for something I had been struggling with for over a year....
I see this post, and have read many negative things here that have re-ignited some anger I had towards LL, and have totally lost all enthusiasm for leaving a positive post.
I don't know how many people in LL actually read the feed back their customers give, or if any of them actually care. It seems obvious to me that no matter how loud people rant and rave, Linden labs is just not interested in its customers.... I still can not fathom why, since most companies in the real life world are VERY interested in their customers.
LL does not allow its customers to log a complaint ticket, or offer feed back at all. Blogs and forums seems to be the only platform for this. Probably because they simply ignore the forums, and don't care what is being said about them.
I actually took the time to write a real life letter, on real life paper and using real life stamps and an envelope posted it to Linden Labs real life head quarters..... some Linden in-world eventually messaged me to say that they had received the real life letter, and that it would be passed onto the appropriate department. (probably the garbage bin)
That was over 3 months ago.... I have never received an actual response to my real life letter and I doubt I ever will. In my country, if a company does not respond to a written complaint within 1 month, they are fined and ordered to respond. Lucky for LL you are not in my country.
In the case of LL, they are not interested in responding to real life complaints or customers, so any online complaints or virtual customers have no chance.
It's sad that LL allows all this negativity to be broadcast here without responding to it - all this does is continue to breed ill feelings that are carried across onto the grid as well as into real life.... and like I said before, I actually came to post something positive elsewhere in the forum, but have lost all interest in that because the forums are always overflowing with anger and this is contagious.
Besides, what is the point of posting positive feedback when I know that ALL feedback is ignored by the Lab.
I wonder what a stranger, who knows nothing of SL would make of all this and would it encourage them to sign up?
All we can do is make the best of a bad situation, until all the lights go out.