I absolutely agree that it seems "the powers that be" are concerned about looking bad or admitting fault. But - everyone already agrees it is bad, and they are at fault i.e. responsible for a terrible idea.
That much is a concensus lol...
But, like any good business reliant upon customers and customer service: When there is an obvious problem, you fix it and fix it QUICK.
I have worked with the public, business matters and services offered my entire teen and adult life. In order to keep business going well and increasing, you can't sit back worrying about saving face when you're losing your ass in the meantime.
People don't want to sign up for SL in the first place, let alone stay and 'play' when their main form of initial identity (their name) is ugly/stupid/annoying -(or fill in your own descriptor).
If you have something that works, and you mess it up, just put it right again, period. Seems to be too simple for them to understand at "the lab".
When you have thousands complaining, and asking for a remedy... there is no need to take 6 months or longer to fix something so simple.
I am glad that we can all come on to discuss this though
Just would like to see some sort of progress... anything.
Oh, and happy March 1st. :matte-motes-impatient: