Good customer service does not include pointing to the wording of the contract to justify something that is clearly not just. If a grocer charges me the same amount for a bag of bad apples as he charges another customer for a bag of better apples, I am being wronged and I will tell the grocer I am not pleased about it. He may be out of the good apples, and the other customers can count themselves as lucky, but I can also suggest that he should order some of the better apples. He can, at the very least, tell me when I can expect the new apples to arrive. If he really wants to keep my business, he can also give me a discount on the bad apples. If he does not want to keep my business, he can just point to the sign that says how much apples cost and ignore my sense of fairness.
The current situation is not fair. Anyone can see that it is not fair. Of course, I understand life is not fair, but there is no reason to be quiet about unfairness or to look the other way. What is the point of being an apologist for this unfairness? If LL receives complaints, then they have no motivation to improve the situation. So, if everyone just agrees with saying "that's life" or makes arguments for them ,conflating a 175 prim parcel with a 351 prim parcel, then they have no reason to fix it.
I am not condemning them. I am just whining in the appropriate tone.