How often however, do you expect a company providing a *free* service to provide support beyond basic web guides? The cost of running Customer Service/ Support is one of the things paid for by Premium Accounts and/ or the Concerige level for estate owners who are paying ten dollars and three hundred dollars a month respectively. To be blunt, CSA's in the real world don't work for free. And from experience, I can attest that when we had trouble on our Island, one phone call to LL from teh Estate Owner brought four Lindens over within half an hour to trouble shoot the issue. As it is in the real world, you get what you pay for.