I am so frustrated with Second Life right now! A few days ago I tried to update my payment method information by adding current credit card info. I was able to add the new information, but unable to delete the old or use the new info to buy Lindens. All of the icons are greyed-out and non-functional. The "help" button leads to a page that is no longer available. I sent an e-mail to support/billing, but got a return message saying the e-mail could not be delivered to that address.
I don't understand why a business based on people spending lots of money makes it so difficult. This delay has ruined one of the aspects of Second Life I had currently been enjoying, participating in the breedable animals phenomenon. Unable to purchase more Lindens, I was also unable to purchase more 'food' and now all of those animals are 'sick.'
A good lesson and lots of money saved, I suppose. I'm moments away from deleting my Second Life account.