Not knocking LL's customer service for free accounts or premium.. I simpy went premium to get a house, plus the perks aren't bad. Since I breed and sometimes sell pets in SL, Meeroos and Fennux.. It helps to have a home base to store stuff. A lot of the time, Basic or free accounts usually dont get the same tech support and customer service that paid accounts do. It's just a sad fact. Not saying it's fair or telling you to just shuddup and deal with it... becasue it really isn't fair and you shouldnt have to shuddup. It's just one of those things that just generally sucks chunks and the Labbers just say 'Oh well.. dwi'