[Making Strides to Improve our Customer Support Services]

whats real funny is their Jira... I work as a QA tester for actual games bugs we enter usually all either get fixed, closed as designed, Known shippable (meaning its not major, but a fix might break the game so they wont fix it) or they actually have a fix ready that needs to be verified, all of that usually in under a week... Lindens have open Issues from 3 years ago... no wonder all they could give me was basic troubleshooting back of the box bullshit...

[Making Strides to Improve our Customer Support Services]

Yayy even less support for the Basic users, those who will eventually buy into the whole premium thing! Give less support to Basic users while maintaining the same amount of support for paying users... that sounds winner for sure!

soon when we have account problems like say... cant login, Cant see my AV ever, or you charged me 50$ for lindens I never got, we'll get told to not only file a ticket, but told to get premuim, go to hell, and file a ticket isnt that awesome?

anyways can it get much worse? Ive filed 2 tickets, one was answered with basic troubleshooting B/S (Like, Is your computer plugged in?) the other never was... so