Ayesha Askham
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Posts posted by Ayesha Askham
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As to changing server to an RC no thanks been there, done that , got the timewarp T-shirt!
No, the region is not sharing a server with a busy club....it has in the past and I know the symptoms well, time-dilation spikes etc.
When LL wake up this week maybe I'll have them try another restart. As you may have noticed, there's more tumbleweed blowing around than usual, all the devs must be on holiday.
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3 hours ago, Love Zhaoying said:
It would be interesting to know if any of the things suggested were tried. I won’t bore you with the bland details.
I'm not sure which suggestions you mean, but I tried pretty much everything I know to eliminate any user-side candidate malfunctions. That a Linden also saw the issue and has passed it on to the LL developers for consideration would tend to suggest it is a real and not perceived issue to me. As to your interpretation of my comment about "Bland Statements" I will not be drawn into a flame war. Some people are far to ready to shoot from the hip.
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Watching the comments and bland statements in the previous posts prompts me to say something. For the past month or so my Main Server Homestead has suddenly struggled to run scripts. % script run has fallen from better than 99% to 55-60%, despite the server apparently having ample spare time (>18.00 ms @45FPS). None of the region stats looked odd to my untrained eye, other than the script-run %.
Two restarts, one by me and one by LL have failed to improve the situation, and "Dottie Linden" visited the region and found the situation as I described it. No new scripted objects had been added to the region so I am clueless as to why it is happening (as, it seems, are Linden Lab). So there ARE some issues internal to Linden Lab's network and hard/software but we seem no nearer to a solution than we were at the start of February.
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Really this is just another instance of the same old Linden inattention to their communication channels, but I notice that the banner on the Grid Status page is still showing "Service Under Maintenance" some two days after the chat service maintenance was supposedly completed. Maybe now there really is no-one on duty over the weekend, despite the apparently 24/7 nature of both SL and its Support function.
Yet another example of shoddy support and technical control.
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I concur with Phil here, the most I ever recall seeing online was 94K back in 2009 I think it was, and there were probably 25-30K bots on there. As to LL's pathological inability to understand or service adequately its own business, that is legendary.
By the way is this forum grinding slowly for everyone at the moment? SL seems OK it is just this forum.
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My experience thus far is this: On Mainland, Linden Lab, in the shape of Governor Linden, owns all the land, therefore parcel owners requiring a restart have had to ask LL to do it for them. The current JIRA BUG-214678 - Ability to Force Restart a region from Land Manager is an attempt to get LL to remove this need.
Concierge support has only, to my understanding at least, been available for Premium accounts where that account owns more than half a region. Don't quote me on that I am not sure. Phil may be right on this. That it is now reduced is undeniable.
The result of the recent changes is that everyone has a reduced level of support. To say that that is poor service is, in my opinion a gross understatement.
ETA: OK Phil, "half or more" but as to whether you "need" to be Premium to use concierge, I do not know.
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Having seen what Sharie experienced, I can only whole-heartedly endorse the sentiment. If region-restart requests by ticket are not being serviced until the support reopens as Live Chat, this is completely unacceptable for the majority of the world.
I have also found Live Chat now to be wholly unreliable, no response being received by both myself (my alt actually) and a friend of mine who is seemingly unable to log into her home location. Live Chat should be just that.
SecondLife is a world-wide operation and to reduced support to East Coast working hours only is simply inadequate. It is bad enough that the hours of Live Chat support have been reduced. To further curtail support outside these hours is disrespectful of the many premium or basic users that live outside the USA.
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Further to my post above, I am becoming concerned at the length of this session of restarts. Normally if a Server Channel is being restarted without new code being added, the whole job is over in 3 or 4 hours. When I checked the Grid Status page just now I see that the Main Server Roll is STILL ongoing, after10 hours! Now even if we assume that the server-techs got up late today and didn't start until, say, 8am PDT, at 2pm PDT, this roll should have been long over.
So I ask, what's going on, what went wrong or who is wearing their shrek ears THIS week? My own sim on Main Server is normally rolled or restarted well before 10am PDT, and as of just now it had NOT been restarted.
ETA at 10:56pm my (UK) time LL announced on the GSP that the Main Server Restarts were complete. NO THEY AREN'T. My home sim of Woods of Heaven is still on sim 9041, which it has been for the past 2 weeks! Live Chat time , I think.
FETA: of course now Live chat ceases at 3pm PDT, less than 5 minutes after LL announce the completion of the restarts. Coincidental timing? I wonder. Naturally enough the scope of choices for support tickets is inadequate for this eventuality. Thankyou LL for making our Second lives so much better...NOT
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18 minutes ago, Nalates Urriah said:
We do read this. So, thanks.
Yes, we do! Sometimes I even understand it!
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On a different topic I see that the Grid Status Page announced belatedly at 6am SLT that there was a Main Server restart in progress. No details are available in this forum, so just what is to be rolled is anyone's guess. An educated guess would be that Main Server is getting the software version rolled to the Release Candidate channels last week.
Is it too much to expect a timely announcement of such actions? I know there was a special day on Monday but what was stopping someone putting up the notice in the days prior to it?
I think I already know the answer.
ETA at c2pm SLT:
I see from other posts in this forum on another thread that they were encountering: "Cannot connect to a simulator". well of course that simply means that their destination region was offline being restarted. This is the sort of thing that can occur when no post is made in this forum regarding the rolls and at that time, 3 hours into the normal schedule for a Main Server Restart/Roll there was nothing on the GSP. People are on the whole unaware of the info given out by LL, and the principal reason is that the GSP and even this forum are no longer reliable indicators of what is happening in SL. in SL's 15th year this is very poor customer service.
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This spiky lag issue is apparently due to "child agent" creation events when changes occur on neighbouring regions. Apparently the adjacent region does not need to be on the same server, which I find remarkable.
The phenomenon has been observed on Mainland and there is a JIRA on it , though I don't have the number.
Whether the issue is being actively investigated or not I do not know, but raising another JIRA wold soon show that.
I would guess that it has been introduced accidentally but it has been observed for some time on SL Ponyplay sims that are not discrete islands.
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45 minutes ago, Minuet Voir said:
I never feel the same way as you do about these posts.
I guess you can blame me, in part, for the restarts, as I suggested and encouraged it at the last SBUG based on support issues observed.
Happy New Year, Ayesha, but please resolve to be less of a nag.
Oh dear Minuet
I am sorry that you think me a nag. As to a resolution to nag less, sorry no can do. The Maintenance took priority today and going by the Grid Status page Main server restarts never happened. As I said some (I don't know just how many) occurred last week and the RC channels are, in the case of some regions, in dire need of a restart by LL (being on Mainland). I am surprised that the SBUG was not aware of it.
I COULD go through my second life not caring one jot about others and just blithely going about my SL, but I am simply not made that way. Linden Lab set themselves standards. If they fail to meet them I will remark on it, sometimes in a way that irritates others. That is my cross to bear and I bear it.
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As regards the OP, I guess we all feel the same about the post. I will not add to it.
As regards the "scheduled" restarts to Main Server sims, during a period of base service maintenance...IS THIS WISE? I am also minded that some Main Server simulators were restarted last week (mine was), and if that was LL, why are you doing it again this week? You left some RC channel Mainland sims un-restarted for 3 weeks just prior to the end of 2017!
Happy New Year, Linden Lab, but please resolve to know where your ass is so that you can find it in the dark with at least ONE hand this year.
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Thanks for the warning
It is a shame that LL don't think it is worth a post on the GSP.
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It is probably not going to spark anything by way of a response from LL, but, since there are no restarts advertised this week does that mean that RC regions that have gone for 2 weeks without a restart are to be left on Mainland for another week or even longer?
Regions such as Wirtz have been seriously laggy and "rubber-bandy" for a few days already and while the worst there may have been averted by dint of the server actually crashing yesterday, many other Mainland regions will be increasingly difficult (I'm thinking sim crossings while sailing as the most obvious issue) over the holiday period when few LL staff will be on duty.
A while ago we were promised that all servers would be restarted on a fortnightly basis if new code was not rolled. Has that "promise" evaporated?
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Chin
What you are describing mirrors a problem I had over a year ago. It, in the end, turned out to be inadvertent (they said) throttling of my connection by my ISP. Since I pay a large premium for a fast unlimited connection I suggested that they were joking when they said what they thought the issue was, (ie I was exceeding my allocation of bandwidth). So long as only a few packets were being sent, my ping and line speed were great. As soon as the packet rate went above a really slow cut-off point the connection would grind to a virtual (sic) halt with all the symptoms that you describe, so that even if by chance I logged on anything else was almost impossible.
I could not even stream music reliably!
How it was fixed I have no idea, but my ISP pleaded "over utilisation"...god knows what they meant! Only after I threatened to move to another ISP did the issue improve. I have no suggestion other than contacting your ISP to see if it is their issue. Good Luck!
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I know the Linden Lab techs are probably busy getting the MP and Live chat Support issues sorted, but....are there to be any updates at all this week? There appears not to have been one for Main Server sims today, but what of the Release Candidate channels tomorrow?
I will no doubt be chastised by those who neither care nor wish to know, but I'd still like some feedback from The Lab. Are the Second Life staff so diminished by Sansar work that restarts have just been abandoned for this week?
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Looks like the elastic broke again. Stats outside SL show a sudden drop and now a slow recovery in online numbers so I guess it is patched if not fixed. We aren't likely to hear anything from LL since it is US Thanksgiving tomorrow.
It wasn't like the last outage, since the FS blog was still up. Maybe it was just Europe.
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On 08/11/2017 at 6:51 AM, Grumpity Linden said:
That's (fortunately!) got nothing to do with server rolls, but it's due to the handy scheduling feature in the GS blog, which stops being handy when you re-schedule the downtime - it kicked on automatically anyway ...
The _actual_ downtime should be tomorrow.
Following on from that post, Grumpity, I see that despite the scheduled postponement of the Support Maintenance until next Monday...
"Hi Everybody!
Well, this is embarrassing. Our support upgrade needs to be postponed yet again.
Outside factors have come into play and we will be unable to upgrade our service until next week.
What this means is that for our residents:
Support access will remain normal until next Monday the 13th at 3:00 pm. We will then move forward with this upgrade which will have the same expected downtime."...The GSP is showing Support as "Under Maintenance" today! So is that still this "handy feature" fooling us all, or is it more "miscommunication"?
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Thankyou Grumpity
That was just the reassurance we needed after today's oddities, most welcome!
I AM a bit perplexed by the now-you-see-it now-you-don't....now-you-do behaviour of the GSP over the support downtime! Never mind, so long as the work get done!
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30 minutes ago, Nalates Urriah said:
2017/11/07 12:02] Simon Linden: The update this morning didn't go well so it was cancelled. The issue wasn't the specific new code, but just the load when a few thousand regions were restarting around the same time
So what is so different about today's roll compared to the many other Main Server restarts. Is this a coded message saying that the SL infrastructure is in danger of collapse? Or was it simply a case of kack-handed server operation?
That does not explain the unusual restart of the LeTigre RC region.
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This gets curiouser and curiouser.
Wirtz, a mainland LeTigre sim was also restarted today by LL, but while one might reasonably assume some anomaly had been found in 510119 to cause the reversion to 509394, it remained on 510119!
Now why on EARTH restart an RC channel region/server today and stay on 510119, if it had been found to have a problem/exploit? This whole restart/roll mess today looks like a complete mix-up, so far totally unexplained or even noted.
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This is beginning to look like an LL FUBAR. My region was not rolled so I contacted support. It was rolled to a new sim but not to the sever version, that according to Caleb above, it should be!
Shrek ears anyone?
ETA , having contacted support again, it appears that the roll was abandoned today. Watch for updates to the OP.
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Sharie,
Perhaps even THEY don't know yet!
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in Second Life Server
Posted
Now it may be a mere blip in the service, but has anyone noticed that LL have not bothered to sort out the incorrect banner on the Grid Status Page for three days now?
Also no indication of what, if anything will be done server-side this week. No news is usually good news but I'd say this is just a little too quiet for comfort.