Renee Panthar

how does one upgrade the operating system?? buy a new computer?

Process: launchd [309] Path: /Applications/Firestorm-releasex64.app/Contents/MacOS/Firestorm Identifier: com.phoenixviewer.firestorm.viewer-hvk Version: ??? (???) Code Type: X86-64 (Native) Parent Process: launchd [116] Date/Time: 2019-08-08 09:04:09.113 -0700 OS Version: Mac OS X 10.7.5 (11G63b) Report Version: 9 Interval Since Last Report: 26465481 sec Crashes Since Last Report: 4227 Per-App Crashes Since Last Report: 58 Anonymous UUID: 5D64CDE1-8CFC-4E35-A7E5-D6DDA134DD67 Crashed Thread: Unknown Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Codes: KERN_PROTECTION_FAILURE at 0x00007fff5fc01028 Backtrace not available Unknown thread crashed with X86 Thread State (64-bit): rax: 0x0000000000000055 rbx: 0x0000000000000000 rcx: 0x0000000000000000 rdx: 0x0000000000000000 rdi: 0x0000000000000000 rsi: 0x0000000000000000 rbp: 0x0000000000000000 rsp: 0x0000000000000000 r8: 0x0000000000000000 r9: 0x0000000000000000 r10: 0x0000000000000000 r11: 0x0000000000000000 r12: 0x0000000000000000 r13: 0x0000000000000000 r14: 0x0000000000000000 r15: 0x0000000000000000 rip: 0x00007fff5fc01028 rfl: 0x0000000000010203 cr2: 0x00007fff5fc01028 Logical CPU: 2 Binary images description not available External Modification Summary: Calls made by other processes targeting this process: task_for_pid: 2 thread_create: 0 thread_set_state: 0 Calls made by this process: task_for_pid: 0 thread_create: 0 thread_set_state: 0 Calls made by all processes on this machine: task_for_pid: 245 thread_create: 0 thread_set_state: 0 Model: MacBookAir4,2, BootROM MBA41.0077.B0F, 2 processors, Intel Core i5, 1.7 GHz, 4 GB, SMC 1.73f66 Graphics: Intel HD Graphics 3000, Intel HD Graphics 3000, Built-In, 384 MB Memory Module: BANK 0/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020 Memory Module: BANK 1/DIMM0, 2 GB, DDR3, 1333 MHz, 0x80AD, 0x484D54333235533642465238432D48392020 AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0xE9), Broadcom BCM43xx 1.0 (5.106.198.19.22) Bluetooth: Version 4.0.8f17, 2 service, 18 devices, 1 incoming serial ports Network Service: Wi-Fi, AirPort, en0 Serial ATA Device: APPLE SSD TS128C, 121.33 GB USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfa100000 / 3 USB Device: USB Receiver, 0x046d (Logitech Inc.), 0xc52b, 0xfa130000 / 6 USB Device: BRCM20702 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0xfa110000 / 5 USB Device: Bluetooth USB Host Controller, apple_vendor_id, 0x821f, 0xfa113000 / 7 USB Device: Apple Internal Keyboard / Trackpad, apple_vendor_id, 0x024c, 0xfa120000 / 4 USB Device: FaceTime Camera (Built-in), apple_vendor_id, 0x850a, 0xfa200000 / 2 USB Device: hub_device, 0x0424 (SMSC), 0x2513, 0xfd100000 / 2 USB Device: Internal Memory Card Reader, apple_vendor_id, 0x8404, 0xfd110000 / 3

i dont understand why the new 6.2 viewer wont download to my Mac- it just opens up a error message and the SL viewer never opens up, any assistance would be greatly appreciated- is my MAC TO OLD? im not doing something right? H E L P anyone??