Seleena Pherala

Hi. I finally wrote a jira (my first one ever... phew!) and I hope I made everything right. Jira WEB-4751

Well, I had the same problem: some of my items were sold, but I was not payed. And it is a completely different problem then the one discribed in the "related thread" (where some items were delivered to the customers, but the merchant received a "undelivered"-message and was not payed). In my case the following happend: a girl bought one of my items, and was charged for it. She received and reviewed (!) the product. When reading the review, I became suspicious, because I knew exactly, that this customer did not appear in my transaction history (it was a friend of mine, who was visiting me a couple of times when I was building the item). So I contacted my friend and she gave me the (8-digits-) order-number she found in her order history!! As you all know, order-numbers normaly have 10 digits now. This specific order definitely didnt appear in my transaction history (not as a delivered, and not as an undelivered item) and I didnt receive the money for this transaction either. Then I checked the reports of the "orders"... and there I found this transaction!! Im not sure at all, but I think, that merchants are not payed for delivered items with a 8-digit-order-number. I have no idea, why such order-numbers occur, or why merchants are not payed for these transactions. If you want to know, if you are affected by this problem aswell, then you should probably search the orders-report (and not the transaction-history) for 8-digits-order-numbers. P.S.: I hope my message is understandable, and Im sorry for any mistakes, but Im not a native english speaker...

Hi there. I'm more or less a builder-newbie. I haven't built many items yet and therefore only have a small marketplace-shop. Nevertheless I try to be up-to-date and I allready changed delivery from magicbox to "direct delivery". In a first step I transmitted all items trough the builders outbox to the marketplace and then I listed all products. And it worked. But, and this is a huge BUT... then I decided to make an update of an "old" product, that is allready listed (I added a new script). With the old marketplace-delivery-system, all I had to do, was to replace my items in the magicbox, and then synchronise the marketplace with the magicbox, and then customers received the updated product. I was not obliged to write a new listing and all my ratings for that product were still there. Well, but how do I update products, when I offer direct delivery?? Probably Im blind, but I didnt find a help-page or some explaination how to make an update of an allready listed item, without resending the updated product by the builders outbox to marketplace, which requires a new listing (!!!!!), and therefore loosing all the ratings on the original listing of that product. I found a button "view content" (of a certain listing), but I didnt find a button "change content". So can anyone tell me how I can associate an unassociated item to an existing listing?