Jump to content

Brooke Linden

Retired Linden
 View Profile  See their activity

  • Posts

    213

  • Joined

 Content Type 

Blog Comments posted by Brooke Linden

    Brooke Linden

    Maturity Changes in the Marketplace

    in Commerce

    A group blog by Secondlife in General

    Posted

    As you are all aware, we are continuing to work on Maturity issues. If you see something that should be flagged, go ahead and do so.

    We're still looking into the issue some of you are reporting for items that were moved from a more restrictive category to a less restrictive one.

    As I commented yesterday, we had a Maturity User Group today. Here is the transcript.

    Brooke

    Brooke Linden

    Maturity Changes in the Marketplace

    in Commerce

    A group blog by Secondlife in General

    Posted

    Apologies to the delay in the update on this thread.

    We monitored performance over the weekend, and we saw a significant improvement to the performance of Moderate items on Marketplace. Many of the issues we had seen with the function of our filtering mechanism are now fixed, but we will have more work to do. (This includes how we handle modifications of maturity ratings of items.)

    I'll be meeting with a group of Merchants and shoppers tomorrow afternoon to solicit feedback on the next set of changes and solicit ideas for next steps. (For those who want to know how these Residents were chosen, see my response to the forum post on User Groups.) The transcripts from this meeting will be posted publicly.

    Brooke

    Brooke Linden

    Maturity Changes in the Marketplace

    in Commerce

    A group blog by Secondlife in General

    Posted

    A release has just been completed. Here is the PJIRA link: WEB-3583. I have spot checked items from each merchant and found expected results, except for 2 merchants indicated in the JIRA. The issue is now closed.

    If you still see issues, please file a Customer Service ticket. This will be the new process going forward (the Customer Service team did initial reviews of items on the PJIRA  and sent issues to the dev team, so this is not a change in process).  Please use this process for a quicker response to any issues.

    Here are the fixes:

    • by default, Residents 18 and over will be able to see Moderate content
    • fixes to the filtering engine to allow things such as the number "5"

    Brooke

    Brooke Linden

    Marketplace User Group: 2/3 9am PST

    in Commerce

    A group blog by Secondlife in General

    Posted

    I've reviewed the feedback here. Based upon the feedback, I am going to limit conversations/updates on Maturity to 15 minutes (hopefully it will be shorter!) and talk about other things. I am likely going to have to end the meeting about 15 minutes early to  catch up on some last minute items before the deploy tomorrow--just a  heads up on that.

    I am going to do the meeting in IM tomorrow. Here's the agenda I've pulled together:

    • Maturity issue updates (15 min)
    • Maturity lessons learned (part of the above 15 min)
    • Gifting update
    • Communication updates (brief)
    • Hot topics
      • Anything new that comes up overnight
      • Delivery problems/planned fixes: update
      • Feature requests/fixes (we need to consolidate this list with PJIRAs and track them, and allow voting so we can prioritize)
        • Category cross listing
        • Store improvements (branding/departments, images/landing page customization, sorting, multiple stores per merchant, multiple merchants per store)
        • Additional search options (w/in a store, for a merchant or store, listing only)
        • Bulk image upload->improved image management w/in listings
        • Ratings and reviews->improvements on reporting/viewing, controversy over required review if leaving a rating
        • Related items
        • Editing an item drops its search relevance
        • New items default to end of search results
        • Weekend coverage for addressing flagged items
        • Different colors/sizes on same product
        • Reporting-improved sales reporting
        • Improved enhancements
        • Stale listing cleanup->charge a fee to relist (look at logins from merchants or something)
        • PIOF to sell inworld and on SLM
        • Better listing features: youtube, description
        • Email notifications (too many per sale)
        • Email notifications to the merchant to key events (i.e. item flagged, background updates)
        • Ad pricing changes
        • Search
        • Free test delivery
        • Edit item improvements

    I'll see those of you who can attend in world tomorrow!

    Brooke

    Brooke Linden

    Posted

    I checked in with Meta earlier today, and, after some data verification, he is comfortable that he was able to get all the data moved over that was not previously moved.

    However, as with anything complex like this, there may still be some outlying issues. If this last migration did not fix your problems, please comment on MKT-1666 (wrong number--please see WEB-3604). We will be monitoring this for stragglers and will address periodically (if you post something and don't see movement w/in 2 weeks, feel free to ping me or Meta).

    Thank you all for your patience on this very long process.

    Brooke

    Brooke Linden

    Maturity Changes in the Marketplace

    in Commerce

    A group blog by Secondlife in General

    Posted

    Here's an update. Pasting my previous action items with details

    On the Linden side, here is what we’re doing:

    • Currently working on a bug fix that incorrectly flags some items as moderate and adult. We plan to release this fix on Tuesday.

    This will be going out tomorrow am. Once it is released, I'll drop a note in here. We'll be asking a subset of merchants to retry saving their listings to see if this helps.

    • Reading through the forum posts and filtering out comments that appear to be issues.

    I was caught up as of this am. I will do my best to skim over additional comments, but, mostly, I am focused on getting any fixes identified and rolled out.

    • Reviewing   the decisions, processes, testing, etc. done prior to the roll out to  identify actionable changes that can be made going forward.

    We had an internal post mortem today to identify what we can do better as a group in the company to make things go more smoothly for us and for the Merchants and Residents who use Marketplace. I'll be presenting a summary during the Marketplace User Group on Thursday am.

    • Monitoring   gross market value for the Marketplace as a whole and the listings  that  were migrated to determine if we are seeing a change in behavior.  At  this point we do not have enough data to make an assessment and  will  review on Monday.

    We did see a dip on the items that were moved, so we are changing the default when you are over 18 and logged in to Marketplace to show you Moderate content in addition to General. We are doing our best to get this out before the weekend. I had a very last minute conversation with some merchants on this to make sure this made sense. I've posted the chat here. The people in this chat were pulled based upon certain data points and some last minute grabbing of people online and from a previously existing user group. People giving feedback will be rotated--so you'll get your chance!

    • Reviewing listings that you all have sent to us and modifying our filtering to fix any issues.

    We have been reviewing CS tickets and the JIRA items. A subset have been passed on to dev for further investigation. We are going to keep the same JIRA open, per the request of CS. So please continue to post there.

    • Working on getting phase 2 rolled out (advanced search options) to make it easier to find listings marked as moderate and adult.

    I'll be setting up a review later this week or early next week to look at what we are proposing. This will be with a targeted user group of merchants. I'll also take a subset of people who do not fit the data criteria but want to participate. I'll discuss the criteria we are using during the Marketplace User Group on Thursday and provide a means for signing up.

    On the email issue: if you asked Marketing to remove you from their lists, you will not get the email that was sent. That is the means I currently have available for sending out mass emails, so opting in will make sure you get these communications from Marketplace. Yes, there are other solutions we could put into place to send mass emails, but the same information will be posted in this forum and tweeted. Since there are other options, I will prioritize this below software fixes for now.

    Brooke

    Brooke Linden

    Maturity Changes in the Marketplace

    in Commerce

    A group blog by Secondlife in General

    Posted

    Hi all,

    Well, it wasn’t perfect, but it could have been much worse. Let’s focus on what we have now and how we can improve next time.

    On the Linden side, here is what we’re doing:

    • Currently working on a bug fix that incorrectly flags some items as moderate and adult. We plan to release this fix on Tuesday.
    • Reading through the forum posts and filtering out comments that appear to be issues.
    • Reviewing  the decisions, processes, testing, etc. done prior to the roll out to  identify actionable changes that can be made going forward.
    • Monitoring  gross market value for the Marketplace as a whole and the listings that  were migrated to determine if we are seeing a change in behavior. At  this point we do not have enough data to make an assessment and will  review on Monday.
    • Reviewing listings that you all have sent to us and modifying our filtering to fix any issues.
    • Working on getting phase 2 rolled out (advanced search options) to make it easier to find listings marked as moderate and adult.

    On the Merchant side, here is what you can to do help us help you:

    • Keep going through your listings. There are no additional planned changes to the Listing Guidelines. Note that the logic is checked on save, in addition to during a weekly process, so just editing the listing will only help once we have updated our ratings logic. Which leads to the next bullet...
    • If  you have a listing that is getting incorrectly flagged, add the URL to  PJIRA WEB-3583. This PJIRA will be looked at on Monday, and a new one  will be created for the next set of listings that need to be reviewed.
    • Please do not post keyword lists on Second Life forums. We will have to remove those posts.
    • Keep providing feedback. I’ll be reviewing and think that it makes sense to take a portion of the next office hour to discuss.

    For  those who didn’t receive the email, please make sure you check your  spam folders. I did a quick check and your names were on the list we  submitted to send.

    Okay, I’m off to review some filters to see if we can’t get some cleanup done before the weekend.

    Brooke

    PS--There  was a miscommunication earlier on where this blog post should live, and  it was moved into the private forum. Once I realized the mistake, I had  it pulled back into the public forum.

    Brooke Linden

    Maturity Changes in the Marketplace

    in Commerce

    A group blog by Secondlife in General

    Posted

    Hi all,

    We finally got the email sent out (apologies for those who were expecting it yesterday). I'm including the copy here so that it is easy to find for future reference.

    You'll note that there is a self referential link to this forum post in the email. Keeping it for accuracy.

    Here's the text of the email. We sent it to all merchants who currently have an active listing.

     

    Important Maturity Changes in SL Marketplace

    As you know, the Teen Grid officially closed last Friday, January 21st and teens are now allowed to join the main Second Life Grid. To ensure that the Marketplace is safe for all Residents, we've rolled out some changes to the Marketplace to better align the maturity settings in Marketplace with the rest of Second Life.

    Recommended Actions to Listings from 1/27 - 2/1 Today, Thursday, January 27th, the Marketplace has begun to use the same maturity ratings that are used in Viewer and inworld -- General, Moderate, and Adult. Your listings have been automatically updated with new maturity ratings, based on keywords and other algorithms. Note that this automated update is currently a work in progress. If you're unable to find one or more of your listings in search or have additional questions, read the Marketplace/ Sellers FAQ.

    Please follow these steps to ensure that your listings have been accurately rated:

    • Review New Listing Guidelines: Use these guidelines to update the maturity level on listings that may be incorrectly ranked.
    • Adjust Maturity Ranking of Items by 2/1: Use the new maturity level selector, on your Manage Inventory page, to adjust the maturity rating of each item. Please complete any necessary ranking adjustments, by Tuesday, February 1st.
    • Refrain from Flagging Items Until 2/1: As a courtesy to your fellow Merchants, please do not flag other Merchants' items until February 1st, giving them a chance to update their own listings.

    Before the end of February, the Marketplace will be updated to allow setting maturity level preferences at a more granular level than is currently supported, such as allowing Residents to view moderate content without adult content included.

    Thank you for helping us support the migration of teens into Second Life and if you should have any additional questions, please see this forum post.

    Regards,
    Brooke Linden
    Sr. Product Manager, Marketplace

    Brooke Linden

    Posted

    The migration is starting. Note that the XStreetSL ID is no longer editable.

    Note that ratings, reviews, and sales history will not be migrated if they have been migrated before UNLESS the product they were migrated to in Markeplace has been deleted (putting it into a ghosted state). In this case, if the XStreetSL ID was added to a new product, the ratings, reviews, and sales history will be migrated. (Thanks to the Merchants who checked in on this yesterday!)

    Brooke Linden

    Posted

    Fix for WEB-3097; Delayed Final Data Migration

    WEB-3097 will have  a fix deployed on January 4, 2011. As a result, the final data  migration from XStreetSL to the Marketplace will be delayed one week to  January 11, 2011.

    The fix for WEB-3097 will allow you to clear the XStreetSL ID on a  product so it can then be applied to another product (available on the  edit listing page). Note that if ratings, reviews, and sales history have  already been migrated for a particular XStreetSL ID, they will not be  migrated again. This is to prevent this information from being copied to  two separate products.

    Brooke Linden

    Posted

    A fix for WEB-3369 (Many customers are unable to leave reviews for various reasons) was deployed as part of today's release. This will allow Residents who have received an item on Marketplace from today going forward to leave a review on that item. Over the next couple of days, we will be running a data cleanup script to allow recipients to leave reviews on listings they could not review from purchases during the past 2 weeks. I will post a reply to this comment once that is completed.

    Brooke Linden

    Posted

    Clarification on Which Ratings and Reviews Will Move

    Only old reviews and ratings that have not already been migrated will be moved. Existing reviews and ratings on Marketplace will not be affected. You should see your product ratings changing during this migration as individual ratings are moved over from XStreetSL.

    Response to Deletion Concerns

    XStreetSL: If any ratings or reviews are missing from XStreetSL, please file a JIRA issue with product URLs and additional details on missing data (or please include JIRA id if you have already filed). Note that the number of ratings is very likely going to be much higher than the number of reviews on XStreetSL, since Residents were able to rate a product without a review in the past. Ratings that do not have a review will be migrated without a review.

    Marketplace: As part of the migration testing, we will be testing to insure that new ratings and reviews on Marketplace products are not deleted as part of the migration. If you do have an example of this having happened on a previous migration, please provide the product URL and details of what occurred in a JIRA issue (or include a pointer to an existing issue).

    Migration Flag

    If you want your ratings, reviews and sales history (including sales dates) migrated, you must have migration set to ON. IF MIGRATION IS SET TO OFF, NO RATINGS, REVIEWS, OR SALES HISTORY WILL BE MIGRATED.

×
×
  • Create New...