Ai Velde
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Posts posted by Ai Velde
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This is pure insanity, folks. Screencap of the carnage below.
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@Pamela
Click the name of the person you want to PM where the icons are, and on the righthand side of their page that it takes you to, you should see a link that says in the Contact box "Send this user a private message." It'll take you directly to sending them one. ;D
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@Darrius
I think the fact we don't have some sort of message system, even if quick and dirty, on the marketplace is unacceptable. EVERY e-commerce website has a way for customers to contact the sellers. This may not be eBay but there is real money involved - our customers need a way to contact us on the marketplace platform so that they can report an issue such as a failed delivery, ask questions, constructive criticism or otherwise, and everything else.
Can't wrap my mind around why we don't have this.
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This wouldn't be AS MUCH of an issue I think, if customers didn't so often use the review system as a support and Q/A system. Such as leaving 1 star reviews for failed deliveries and reviews that say "didn't get it", or low star reviews saying things like, "I'm not sure how to make this work, can you tell me how to..." and other requests for support or otherwise.
This is an entirely different can of worms but it does tie into the problem. Honestly? I'mma just throw this ball out there...
But customers need a way to contact merchants through the marketplace. There needs to be some sort of Private Message widget. Heck, even something as simple as putting a button on the listing pages and on the store main page that has that merchants' forum private message link. Like mine is http://community.secondlife.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/88218 and that takes you directly to sending me a PM. Quick and dirty but efficient.
The mindset of a customer is if they're shopping on the marketplace and not in world, then they are obviously choosing the marketplace over shopping in world generally, or for that particular product. Meaning, if they HAVE a marketplace related issue with a MARKETPLACERELATEDPRODUCT, they're going to want to resolve that marketplace issue with that marketplace related product o i dun no ON THE MARKETPLACE.
>:[
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I agree so hard with this. lol. But it's not just notifications of reviews we need, but Ms. Margret Place doesn't notify us of ANYTHING other than sales.
I've raised a minor kerfuffle here and there over items being taken down or delisted on the marketplace with no notification to the merchant. Reviews is another thing I'd like to receive notification for. I'm sure other merchants can list several more things that they would like to receive notifications for in regards to their store.
For me, I check my listings daily for reviews. I've put in big all-caps letters for users to contact me in world ASAP if they have a problem, and so far it works, but every now and then you get a customer who doddles by, buys something, doesn't receive it (at the marketplace's fault), and leaves a 1 star DERP DIDNT GET IT review. And when that happens I want to know INSTANTLY and resolve it. Just as I'd like if someone left criticism to know immediately so I could work something out with the customer so that they feel more satisfied.
It's a pain finding these things out 60 million years later.
ETA: At the last office hour, Brooke did say that notifications were on the list, and the, I quote, "very long list
". Which is dandy, I'm sure they have a ton of stuff they need to do, I can wait, as long as it WILL get done. I think notifications are extremely important, they don't, so it's probably on the backburner. But if we keep pushing about it, maybe they'll upgrade the issue a bit. -
Long post ahead.
Porky, I found you on XStreet a million years ago and have bought oodles of your 'other' stuff as well as a good handful of prefabs. I'm only speaking for myself and the way I shop, but as one of your customers who found you on the market, I think your current set-up is fine. What determined my interest in your items generally was the style and quality. It didn't matter what exactly I was looking at; it was something I thought looked good, and that enticed me to browse your listings further.
Speaking of prefabs specifically - say I'm looking at some topiary of yours - it's good quality, has a nice modern style that appeals to me, it was as easy as clicking 'view more' and then having to pick my jaw up off the floor from the gorgeous homes, several of which I had to have along with all sorts of other things. And that was from oggling to death some neat topiary.
It's easily seen (and I say easily meaning someone isn't mentally afflicted and can click the Building Components -> Structures on the store page) that you sell prefabs, a lot of them looked epic, so I went to look in world. There was nothing convoluted about it for me. I think most customers, if they see something done, anything at all, in a style that's appealing to them, they'll look and see what else the person has to offer in that style. Therefore, in your case, I don't think it matters if they're looking at all the accessories and other items. As long as you DO have some prefabs on there for them to discover you sell prefabs, your other items work as good advertisement to the quality of items you sell.
As a merchant, my reply is a little more basic. If you feel there is room for improvement, then improve. However, don't fix what isn't broken. I wouldn't think having lots of misc items takes away from your prefab sales, because for me, it gained me as a prefab customer of yours. Anything that shows off the quality and unique style of your art is excellent in garnering sales. If someone likes your misc items and knows you sell prefabs, then the next time they're looking for a home, they'll look for you first because they know you sell a style they like and are familiar with.
Also, I think that probably a lot of people who buy from you both buy misc items like furniture and topiary, and prefabs? The items you sell tend to work together; ie: prefab, furnishings, landscaping. So again, as a customer who buys a house from you, and would like to furnish it, and add some nifty stuff outside that matches the theme, I would want to find all of those things under one name, together, when shopping. I think you could run the risk of hurting your sales by separating them. But that's me and I'm lazy.
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*wanders in bumping into things* Is this where the commerce folk are now posting? Pamela? Ami? Porky? Are you all here? Where are we all at now? This is it, right?
I FEEL SO DISPLACED. Looks very cool and shiny though. I'll get used to it, just... want to be sure this is the right spot. LOL
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You can do what I do and just use alternative methods to the Lindex that take paypal, such as Virwox. Others like that pay out instantly after registration and authentication.
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". Which is dandy, I'm sure they have a ton of stuff they need to do, I can wait, as long as it WILL get done. I think notifications are extremely important, they don't, so it's probably on the backburner. But if we keep pushing about it, maybe they'll upgrade the issue a bit.
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in General Discussion Forum
Posted
Hi, welcome to Linden Labs. Over here we have a water fountain. It doesn't work, but we find that if you stare at it long enough you'll stop feeling thirsty and wander away.